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ITSM20F.EN · Question #100
Why is a Service management system required?
The correct answer is A. To deliver a fit for purpose service that is aligned to the agreed customer requirements. You've hit your weekly limit · resets 5am (America/New_York)
Service Management System (SMS)
Question
Why is a Service management system required?
Options
- ATo deliver a fit for purpose service that is aligned to the agreed customer requirements
- BTo guarantee that Service levels will be met in all circumstances
- CTo manage the financial costs of service delivery according to agreed budgets
- DTo satisfy the needs of legislative requirements across the world
How the community answered
(31 responses)- A71% (22)
- B19% (6)
- C3% (1)
- D6% (2)
Explanation
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Topics
#SMS purpose#fit for purpose#customer requirements#service delivery
Community Discussion
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