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ITSM20F.EN · Question #100
ITSM20F.EN Question #100: Real Exam Question with Answer & Explanation
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Question
Why is a Service management system required?
Options
- ATo deliver a fit for purpose service that is aligned to the agreed customer requirements
- BTo guarantee that Service levels will be met in all circumstances
- CTo manage the financial costs of service delivery according to agreed budgets
- DTo satisfy the needs of legislative requirements across the world
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