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ITSM20F.EN · Question #90

What is the purpose of defining a Service management system?

The correct answer is C. to provide policies and a framework to enable effective management and implementation of all. You've hit your weekly limit · resets 5am (America/New_York)

Service Management System (SMS)

Question

What is the purpose of defining a Service management system?

Options

  • Ato ensure that new services are deliverable and manageable against the customer requirements
  • Bto realize a Management System framework for IT Service Management
  • Cto provide policies and a framework to enable effective management and implementation of all
  • Dto safeguard the implementation and delivery of Service Management

How the community answered

(20 responses)
  • A
    15% (3)
  • B
    5% (1)
  • C
    75% (15)
  • D
    5% (1)

Explanation

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Topics

#SMS purpose#service management framework#policies#implementation

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