BH0-012 Exam Questions
193 real BH0-012 exam questions with expert-verified answers and explanations. Page 4 of 4.
- Question #153
Which types of communication would the functions within service operation use? 1. Communication between data centre shifts 2. Communication related to changes 3. Performance report...
- Question #154
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
- Question #155
Where would all the possible service improvement opportunities be recorded?
- Question #156
Which of the following identifies the purpose of service transition planning and support?
- Question #157
Which role is accountable for the operational management of a process?
- Question #158
Which of the following processes are performed by the service desk? 1. Capacity management 2. Request fulfillment 3. Demand management 4. Incident management
- Question #159
Which of the following is the correct definition of an outcome?
- Question #160
Which of the following statements correctly states the relationship between urgency, priority and impact?
- Question #161
Which one of the following is NOT a valid purpose or objective of problem management?
- Question #162
Event management, problem management, access management and request fulfillment are part of which stage of the service lifecycle?
- Question #163
Which of the following is NOT a benefit of using public frameworks and standards?
- Question #164
Which of the following statements about processes is INCORRECT?
- Question #165
Which process has the following objective "Establish new or changed services into supported environments within the predicted cost, time and resource estimates"?
- Question #166
Which of the following identify the purpose of business relationship management? 1. To establish and maintain a business relationship between service provider and customer 2. To id...
- Question #167
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
- Question #168
Match the following activities with the Deming Cycle stages 1. Monitor, Measure and Review 2. Continual Improvement 3. Implement Initiatives 4. Plan for Improvement
- Question #169
What is the entry point or the first level of the V model?
- Question #170
Service Acceptance criteria are used to?
- Question #171
Which of the following is NOT a part of the service design stage of the service lifecycle?
- Question #172
Which of the following are Service Desk organizational structures? 1. Local Service Desk 2. Virtual Service Desk 3. IT Help Desk 4. Follow the Sun
- Question #173
Which of the following is the responsibility of supplier management to negotiate and agree?
- Question #174
Which of the following is NOT a valid objective of Request Fulfillment?
- Question #175
Effective release and deployment management enables the service provider to add value to the business by?
- Question #176
Which process is responsible for discussing reports with customers showing whether services have met their targets?
- Question #177
Which of the following activities are carried out in the "Where do we want to be?" step of the continual service improvement (CSI) model / approach?
- Question #178
Which of the following CANNOT be stored and managed by a tool?
- Question #179
Which process is responsible for frequently occurring changes where risk and cost are low?
- Question #180
Which of the following statements is CORRECT? 1. The only phase of the Service Management Lifecycle where value can be measured is Service Operation 2. All of the phases of the lif...
- Question #181
The BEST description of the purpose of Service Operation is?
- Question #182
Which of the following is NOT an aim of the Change Management process?
- Question #183
How does Problem Management work with Change Management?
- Question #184
Which of the following statements is CORRECT?
- Question #185
Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?
- Question #186
Which is NOT a purpose of Service Transition?
- Question #187
Which of the following is the BEST definition of an Incident?
- Question #188
The BEST description of the guidance provided by Service Design is?
- Question #189
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
- Question #190
Which process is responsible for frequently occurring changes where risk and cost are low?
- Question #191
To add value to the business, what are the four reasons to monitor and measure?
- Question #192
Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?
- Question #193
Which of the following BEST describes the goal of Access Management?
- Question #194
Who is responsible for ensuring that the Request Fulfilment process is being performed according to the agreed and documented process?
- Question #195
Which Service Design process makes the most use of data supplied by Demand Management?