BCS-ISEB
BH0-012 · Question #159
BH0-012 Question #159: Real Exam Question with Answer & Explanation
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Question
Which of the following is the correct definition of an outcome?
Options
- AThe results specific to the clauses in a service level agreement (SLA)
- BThe result of carrying out an activity, following a process or delivering an IT service
- CAll the accumulated knowledge of the service provider
- DAll incidents reported to the service desk
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