BCS-ISEB
BH0-012 · Question #177
Which of the following activities are carried out in the "Where do we want to be?" step of the continual service improvement (CSI) model / approach?
The correct answer is D. Defining measurable targets. See the full explanation below for the reasoning.
Question
Which of the following activities are carried out in the "Where do we want to be?" step of the continual service improvement (CSI) model / approach?
Options
- AImplementing service and process improvements
- BReviewing measurable improvements
- CCreating a baseline
- DDefining measurable targets
How the community answered
(47 responses)- A6% (3)
- B13% (6)
- C2% (1)
- D79% (37)
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