BCS-ISEB
BH0-012 · Question #187
Which of the following is the BEST definition of an Incident?
The correct answer is D. An unplanned interruption to an IT service or reduction in the quality of an IT service. See the full explanation below for the reasoning.
Question
Which of the following is the BEST definition of an Incident?
Options
- ALoss of ability to operate to specification, or to deliver the required output
- BA change of state which has significance for the management of a Configuration Item or IT Service
- CA warning that a threshold has been reached, something has changed, or a failure has occurred
- DAn unplanned interruption to an IT service or reduction in the quality of an IT service
How the community answered
(39 responses)- A3% (1)
- B18% (7)
- C8% (3)
- D72% (28)
Community Discussion
No community discussion yet for this question.