820-422 Exam Questions
64 real 820-422 exam questions with expert-verified answers and explanations. Page 1 of 2.
- Question #1Business Architecture Engagement Overview
What does Transformative Networking enable customers to do?
Transformative NetworkingBusiness ArchitectureTechnology AlignmentStrategic Architecture - Question #2Discovery and Analysis
Which describes goals for holding a workshop?
stakeholder engagementco-designbusiness objectivesworkshop facilitation - Question #3Discovery and Analysis
What is the first step in helping to differentiate yourself with your customers?
Customer DiscoveryNeeds AssessmentBusiness Strategy AlignmentEngagement Foundation - Question #4Solution Development and Presentation
What is the definition of an advantage?
Advantage DefinitionCompetitive PositioningSales TerminologySolution Selling - Question #5Business Architecture Engagement Overview
Which is an internal record and something you should review prior to a Transformative Networking engagement?
internal recordspre-engagement preparationcustomer historyaccount knowledge - Question #8Business Architecture Engagement Overview
Which two are customer benefits from Transformative Networking engagements? (Choose two.)
Transformative Networking EngagementsBusiness-IT AlignmentCurrent State AssessmentStrategic Roadmap - Question #10Discovery and Analysis
Which question would be appropriate for use in uncovering customer's business challenges?
customer discoverybusiness challengesdiscovery questionssales qualification - Question #11Business Architecture Engagement Overview
What do Transformative Networking Engagements help Cisco and partners to do?
Transformative Networking EngagementsStrategic InvestmentBusiness OpportunitiesPartner Collaboration - Question #12Business Architecture Engagement Overview
What is the definition of a feature?
Product DefinitionFeature vs BenefitSolution ArchitectureSales Enablement - Question #13Discovery and Analysis
What is the purpose of the Network Architecture Vision Workshop?
Discovery methodologyCustomer engagementBusiness needs assessmentActive listening - Question #14Solution Development and Presentation
What does focusing on Cisco Architectural Plays allow you to do?
Architectural PlaysBusiness ValueSolution DesignCustomer Alignment - Question #15Business Architecture Engagement Overview
What does the Cisco Transformative Networking engagement method require?
Transformative NetworkingEnterprise ArchitectureEngagement MethodologyBusiness Requirements - Question #16Discovery and Analysis
In preparing for a Transformative Networking engagement with a healthcare corporation,which would be a good company-provided source of information?
information sourcingcustomer discoveryhealthcare complianceprimary sources - Question #17Business Architecture Engagement Overview
Whichdescribes the key characteristics and content of a personal pitch?
personal pitchvalue propositiondifferentiationstakeholder engagement - Question #18Discovery and Analysis
Which deliverable shows projects arranged according to complexity and effects on business results?
business impact matrixproject prioritizationcomplexity assessmentbusiness effects analysis - Question #19Business Architecture Engagement Overview
Transformative Networking provides Cisco with the opportunity to do what?
Transformative NetworkingBusiness AlignmentCustomer PrioritiesStrategic Engagement - Question #20Solution Development and Presentation
Which statement about 'enabling solutions' is true?
Solution ArchitectureEnabling SolutionsFoundation SolutionsValue Delivery - Question #21Solution Development and Presentation
What is the outcome of the Proposal phase of Transformative Networking?
Transformative NetworkingProposal PhaseArchitecture RoadmapSolution Design - Question #22Business Architecture Engagement Overview
Transformative Networking uniquely provides Cisco Partners with the opportunity to engage the customer on which timing?
Transformative NetworkingOff-cycle engagementCisco PartnersCustomer engagement strategy - Question #23Discovery and Analysis
Which two options are functions of Cisco Unified CallManager RTMT? (Choose two.)
Cisco Unified CallManagerRTMT monitoringReal-time system managementResource reporting - Question #24Solution Development and Presentation
When using unicast music on hold,how many streams will be sent to endpoints if a corporate marketing department has a customized message that is played whenever a customer is place...
Unicast DeliveryMusic on HoldMedia StreamingCall Routing - Question #25Solution Development and Presentation
In a Cisco Unified Communications Manager 8.0 cluster,how is database replication accomplished for run-time data?
CUCM ClusteringDatabase ReplicationMesh TopologyHigh Availability - Question #26Solution Development and Presentation
A phone has a device CSS that includes the partitions phones and PSTN.This provides access for all internal phones and external calls.The first line on this phone has a CSS that in...
CSS and PartitionsCall Routing LogicDevice vs Line PrecedenceCallManager Configuration - Question #27Solution Development and Presentation
Where is a Standard Local Route Group configuration applied?
Call RoutingRoute GroupsDevice Pool ConfigurationLocal Routes - Question #28Discovery and Analysis
Which Cisco Unified CallManager RTMT component retrieves real-time information thatexists on nodes in the cluster?
RTMT componentsAlert ManagerReal-time monitoringCallManager cluster - Question #29Business Architecture Engagement Overview
What are the three phases of Transformative Networking,in the correct order?
Transformative NetworkingEngagement PhasesProcess FrameworkBusiness Methodology - Question #30Discovery and Analysis
What is the main objective of using `Process Questions' in information gathering activities?
Process QuestionsInformation GatheringCustomer EngagementDiscovery Phase - Question #31Business Architecture Engagement Overview
Which statement is true regarding assumptions made in the business case?
Business CaseAssumptionsEstimationProject Lifecycle - Question #32Business Architecture Engagement Overview
What is the ITIL definition of a service?
ITILService DefinitionValue DeliveryService Management - Question #33Discovery and Analysis
Which option is an "impacting" solution?
impacting solutionsend-user applicationssolution classificationbusiness impact - Question #34Business Architecture Engagement Overview
What is a outcome from taking a more business-relevant approach with customers?
Business EngagementRelationship BuildingStakeholder EngagementStrategic Partnerships - Question #35Discovery and Analysis
Which accurately describes the main aspects of the gap analysis approach?
Gap AnalysisCurrent State AssessmentFuture State VisionRequirements Identification - Question #36Discovery and Analysis
Which statement about a network assessment is accurate?
network assessmentdiscovery toolsinventory managementtool flexibility - Question #37Discovery and Analysis
Which three options correctly describe the role of a subsequent node in a Cisco Unified CallManager 5.0 cluster? (Choose three.)
CUCM ClusteringSubscriber NodesHigh AvailabilityCall Processing - Question #38Discovery and Analysis
Which would be a non-financial benefit?
Non-Financial BenefitsCustomer ExperienceBenefits AnalysisValue Recognition - Question #39Discovery and Analysis
What understanding will a consultative selling approach give you as you engage with customers?
consultative sellingcustomer needs discoverybusiness alignmentcustomer engagement - Question #40Discovery and Analysis
Which attribute is true of Enterprise Architecture?
Enterprise ArchitectureArchitecture DomainsBusiness ArchitectureTechnology Architecture - Question #41Business Architecture Engagement Overview
Which represents a long-term business strategy?
business strategystrategic planninglong-term visionbusiness objectives - Question #42Business Architecture Engagement Overview
When should you quote a price for a maintenance contract?
Engagement ScopeMaintenance ContractsTN BoundariesService Pricing - Question #43Business Architecture Engagement Overview
What does the Unique Architecture Roadmap show?
Unique Architecture RoadmapBusiness InitiativesStrategic TimelineCustomer Engagement - Question #45Solution Development and Presentation
What does a customer value proposition describe?
Value PropositionCustomer BenefitsSolution ValueBusiness Positioning - Question #46Business Architecture Engagement Overview
An Enterprise Architect should be used to help accomplish which goals?
Enterprise Architecture RoleStrategic Business AlignmentEA Scope & GovernanceBusiness-IT Alignment - Question #47Business Architecture Engagement Overview
Which approach should be used to decide solution interdependencies?
solution interdependenciesTransformative Networkingstakeholder collaborationgovernance - Question #49Solution Development and Presentation
What does Transformative Networking assist customers to do?
Transformative NetworkingBusiness AlignmentSolution PlanningStrategic Deployment - Question #50Discovery and Analysis
What is the preferred way to gain insight into the current cash position and financial condition of a privately-owned customer?
Financial analysisPrivate company researchCustomer due diligenceBusiness intelligence - Question #51Business Architecture Engagement Overview
Which statement represents the tactical goal of an initial customer meeting?
Customer Engagement KickoffEngagement AlignmentMeeting ObjectivesStakeholder Agreement - Question #52Solution Development and Presentation
A route group is made up of which components?
Route GroupsGateways/TrunksDigit ManipulationCall Routing - Question #53Business Architecture Engagement Overview
Which is the reason to defer start of an architecture engagement with a retail industry customer?
stakeholder managementengagement timingorganizational changedecision-maker readiness - Question #54Business Architecture Engagement Overview
Which option is an example of a business driver?
business driversorganizational capabilitiescommunication processesbusiness outcomes - Question #55Business Architecture Engagement Overview
What type of document should be used to outline terms between an IT services provider and the business or customer?
Service Level AgreementIT Service ManagementService ContractsProvider-Customer Relations