An Enterprise Architect should be used to help accomplish which goals?

Question

Options

• ARaise IT service levels so they become best in the industry
• BImprove the company's market position,with increased quality and differentiation
• CApprove terms for a new contract with a cloud services provider
• DIdentify operational steps for implementing a new security protocol

• A
  2% (1)
• B
  91% (51)
• C
  2% (1)
• D
  5% (3)

Explanation

Enterprise Architects (EAs) operate at the strategic level, aligning IT capabilities with business goals - making B correct because improving market position through quality and differentiation is exactly the kind of high-level, cross-organizational outcome EA is designed to enable.

A is wrong because "best in the industry" IT service levels is an operational IT goal, not a strategic business outcome. That's more in scope for IT service management (ITSM) roles.

C is wrong because contract approval is a procurement or legal function - EAs may inform vendor decisions, but they don't approve contracts.

D is wrong because defining operational steps for a security protocol is an implementation-level task belonging to security engineers or operations teams, not an Enterprise Architect working at the strategic layer.

Memory tip: Think of the EA as the "bridge between business strategy and IT." If a task sounds like day-to-day operations, legal/procurement, or technical implementation - it's not EA territory. EA tasks always connect back to business outcomes and competitive positioning.

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