220-801 Exam Questions

Thermal paste is used between the CPU and heatsink to:

Which of the following devices is necessary to provide power to a laptop LCD screen?

A user would like to share a local USB printer with several users in the office. Which of the following methods would BEST accomplish this?

Which of the following memory types comes in the SIMM variety?

Which of the following topologies would cause the network to be segmented if any one machine went offline?

Which of the following cable types carries an analog video signal across three separate physical channels?

Which of the following can ONLY be installed when a laptop is turned off and disconnected from all power sources?

A technician is installing a new laser printer on a workstation that has Windows 7 Professional x86 installed. Which type of printer driver is needed to complete the installation?

Before installing a new expansion card, which of the following should a technician consider? (Select TWO).

A technician wants to install a printer to use port LPT1, but the computer does not currently have such a port. Which of the following expansion cards should the technician install...

A user wants to purchase a new computer to use word processing software only. Which of the following computer types should be recommended?

A user with an inkjet printer states that all their color printouts are missing red ink. The inkjet printer has a cartridge for each of the CMYK colors, and the user recently repla...

A technician notices an impact printer has run out of ink. Which of the following should the technician do NEXT?

A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of the following will be included in the maintenance kit?

A technician needs to replace a desktop computer's power supply. Which of the following should the technician do FIRST?

Which of the following would BEST protect equipment from a brown out?

A technician observes another technician trying to steal a company laptop. Which of the following should the first technician do NEXT?

A user needs a new gaming computer which can be both fast and quiet. Which of the following should MOST likely be installed to meet the user's requirements?

Which of the following should a technician check FIRST on the laptop if the system's battery is not being charged?

A keyboard has been replaced on a laptop. Which of the following is the MOST likely cause that the keyboard does not work?

Which of the following should a technician do NEXT, if the laptop's internal speakers do not work, after replacing the motherboard due to a video issue?

Which of the following is the MAIN purpose of cleaning the printer during the imaging process?

Which of the following computer components are located on the Northbridge? (Select TWO).

Which of the following can be used to change fan speeds?

A client wants to take their old VCR tapes and put them on a DVD. Which of the following expansion cards would need to be installed in a computer to perform this task?

Which of the following 802.11 standards has the MAXIMUM throughput of 11 Mbps?

Which of the following socket types is for an AMD CPU?

Besides the CPU, which of the following components might have their own heatsink?

Which of the following is the BEST type of cable to prevent EMI?

A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but can access shares on another PC used for common files. The printer appears to be...

A CAD/CAM user requires faster onscreen refresh rates. Which of the following slots allows for faster graphic performance?

Which of the following is MOST likely to contain hazardous voltages?

A technician encounters prohibited materials on a computer located in a common area that is used by several employees. Which of the following should be done FIRST?

A technician is preparing to install a new wireless printer for use in an environment with several wireless networks installed. Which will be used to determine the wireless network...

Which of the following RAM modules has a PC rating of 10600?

Which of the following types of RAM is typically used to improve reliability?

Which of the following uses Intel's core i CPUs? (Select TWO).

Which of the following hard drives has the BEST shock resistance?

Which of the following communication standards requires line-of-site with no obstacles in order to operate properly?

Which of the following connectors is found on every desktop power supply?

A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM bay, the technician only found one RAM slot, however the laptop is specified to have two....

A laptop is not charging the battery and occasionally shuts off even when the power cord is plugged in. This is a symptom of a bad:

Which of the following typically cannot be upgraded in a laptop?

A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user's issue. Which of the following is the MOST appropriate resp...

A user calls to report that a notice keeps appearing on their screen whenever they try to pull down video clips from a website. The notice says "This category is being blocked beca...

Since calling in an issue two days ago, a user reports that they have not heard from a help desk technician. Which of the following is the MOST appropriate response?

After responding immediately to a dispatch, a technician arrives to resolve the customer's issue. The customer appears to be angry that they have waited so long for a response. Whi...

A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take...

Which of the following is the FIRST step a technician should take to replace a network printer?

In which of the following situations is it appropriate for an IT service provider to make copies of a customer's confidential data?