CompTIA
220-801 · Question #690
A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but can access shares on another PC used for common files. The printer appears to be powered on. Which…
The correct answer is A. Printer PC is off network. IT seems that the problem is related to network. The Printer PC is off the network since it cannot print to the printer but can access shares on other PCs on the network.
Hardware and network troubleshooting
Question
A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but can access shares on another PC used for common files. The printer appears to be powered on. Which of the following would be the MOST likely cause of the issue?
Options
- APrinter PC is off network
- BPrinter is low on toner
- CPrinter needs to be restarted
- DDevice drivers are corrupted
How the community answered
(50 responses)- A82% (41)
- B2% (1)
- C10% (5)
- D6% (3)
Explanation
IT seems that the problem is related to network. The Printer PC is off the network since it cannot print to the printer but can access shares on other PCs on the network.
Topics
#printer troubleshooting#network connectivity#shared printer#workgroup
Community Discussion
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