CompTIA
220-801 · Question #707
220-801 Question #707: Real Exam Question with Answer & Explanation
Sign in or unlock 220-801 to reveal the answer and full explanation for question #707. The question stem and answer options stay visible for context.
Question
After responding immediately to a dispatch, a technician arrives to resolve the customer's issue. The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take?
Options
- AInform the manager of the customer's behavior and then focus on completing the task in an expedited
- BEmpathize with the customer's urgency and inform them that the current service level agreement
- CEmpathize with the customer and focus on completing the task in an expedited manner. Upon closure,
- DContact dispatch immediately and request to speak to a manager to determine the breakdown in the
Unlock 220-801 to see the answer
You've previewed enough free 220-801 questions. Unlock 220-801 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.