CompTIA
220-801 · Question #708
220-801 Question #708: Real Exam Question with Answer & Explanation
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Question
A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?
Options
- AContinue listening to the customer's explanation until they are finished then refer them to a website
- BAsk the customer to repeat the problem and all the symptoms several times in order for the technician
- CFinish listening to the customer's explanation without interrupting if it will not take an excessive
- DPolitely tell the customer that the technician knows the proper solution and that no further explanation
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