A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?

The correct answer is C. Finish listening to the customer's explanation without interrupting if it will not take an excessive. Customer service requires the individual to listen to the customer no matter what happens. If you realized the problem, listen to the customer without interruption. If the customer take a lot of time, you can interrupt using best way possible.

Hardware and network troubleshooting

Question

Options

AContinue listening to the customer's explanation until they are finished then refer them to a website
BAsk the customer to repeat the problem and all the symptoms several times in order for the technician
CFinish listening to the customer's explanation without interrupting if it will not take an excessive
DPolitely tell the customer that the technician knows the proper solution and that no further explanation

How the community answered

(25 responses)

B
4% (1)
C
92% (23)
D
4% (1)

Explanation

Customer service requires the individual to listen to the customer no matter what happens. If you realized the problem, listen to the customer without interruption. If the customer take a lot of time, you can interrupt using best way possible.

Topics

#active listening#customer communication#professionalism#troubleshooting etiquette

Community Discussion

No community discussion yet for this question.

Full 220-801 Practice