220-801 · Question #709
Which of the following is the FIRST step a technician should take to replace a network printer?
The correct answer is B. Notify all users before unplugging the printer. Proper change management requires notifying affected users before taking a shared resource offline to minimize disruption and allow them to complete pending work.
Question
Which of the following is the FIRST step a technician should take to replace a network printer?
Options
- AUnplug the network printer then notify users.
- BNotify all users before unplugging the printer.
- CSave all print jobs, replace the printer and print all saved files.
- DDelete all print jobs before replacing the printer.
How the community answered
(31 responses)- A6% (2)
- B90% (28)
- D3% (1)
Why each option
Proper change management requires notifying affected users before taking a shared resource offline to minimize disruption and allow them to complete pending work.
Unplugging the printer before notifying users causes immediate disruption and potential print job loss without giving users a chance to prepare.
Notifying all users first is the correct first step because it follows change management best practices, giving users time to pause active print jobs and prepare for the outage. Unplugging a shared network printer without warning can cause job loss and confusion. User notification is always the first step before making changes to shared infrastructure.
Saving and reprinting all jobs is impractical, not a standard procedure, and still skips the required first step of user notification.
Deleting print jobs without user notice destroys user data and does not follow proper change management procedure.
Concept tested: Change management procedure for shared network devices
Source: https://www.comptia.org/training/resources/exam-objectives
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