220-801 · Question #702
A laptop is not charging the battery and occasionally shuts off even when the power cord is plugged in. This is a symptom of a bad:
The correct answer is A. DC jack. A faulty DC jack causes intermittent power delivery, resulting in failed battery charging and unexpected shutdowns even when the power cord is connected.
Question
A laptop is not charging the battery and occasionally shuts off even when the power cord is plugged in. This is a symptom of a bad:
Options
- ADC jack.
- Bhard drive.
- Ccooling system.
- Dbattery.
How the community answered
(33 responses)- A91% (30)
- B6% (2)
- C3% (1)
Why each option
A faulty DC jack causes intermittent power delivery, resulting in failed battery charging and unexpected shutdowns even when the power cord is connected.
The DC jack is the physical power connector on the laptop that transfers AC adapter power to the system. When it fails or develops a loose connection, power delivery becomes intermittent, preventing the battery from charging and causing the system to lose power unpredictably. This matches both symptoms described - no charging and random shutoffs while plugged in.
A faulty hard drive causes data errors or boot failures, not power delivery problems.
A failing cooling system causes thermal throttling or heat-related shutdowns, not a failure to charge the battery.
A bad battery would fail to hold a charge but would not prevent the system from running on AC power alone or cause charging indicators to fail.
Concept tested: Laptop DC jack power delivery failure symptoms
Source: https://www.comptia.org/training/resources/exam-objectives
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