A user with an inkjet printer states that all their color printouts are missing red ink. The inkjet printer has a cartridge for each of the CMYK colors, and the user recently replaced the magenta…

The correct answer is D. Perform printer head cleaning. Red is produced by combining magenta and yellow inks in CMYK printing. Since the magenta cartridge was just replaced, the most likely cause of missing red output is clogged or air-blocked print heads - a common issue after cartridge replacement. Running a print head cleaning…

Hardware and network troubleshooting

Question

A user with an inkjet printer states that all their color printouts are missing red ink. The inkjet printer has a cartridge for each of the CMYK colors, and the user recently replaced the magenta cartridge. Which of the following should the technician do NEXT?

Options

APurchase a maintenance kit
BUse a different weighted paper
CVerify printer cables are connected
DPerform printer head cleaning

How the community answered

(19 responses)

B
11% (2)
C
5% (1)
D
84% (16)

Explanation

Red is produced by combining magenta and yellow inks in CMYK printing. Since the magenta cartridge was just replaced, the most likely cause of missing red output is clogged or air-blocked print heads - a common issue after cartridge replacement. Running a print head cleaning cycle purges air bubbles and dried ink from the nozzles. A maintenance kit (A) is for laser printers. Paper weight (B) doesn't affect ink color. Cable checks (C) would cause total print failure, not a single color missing.

Topics

#inkjet printer#CMYK#print head cleaning#color troubleshooting

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