CompTIA
220-801 · Question #704
A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user's issue. Which of the following is the MOST appropriate response?
The correct answer is B. "Please explain the issue and I will work to resolve it.". Be polite to a customer is a necessary part of customer service. You can say, `Please explain the issue and I will work to resolve it'.
Hardware and network troubleshooting
Question
A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user's issue. Which of the following is the MOST appropriate response?
Options
- A"Please hold while I transfer you to the previous technician, so a proper solution can be met."
- B"Please explain the issue and I will work to resolve it."
- C"My supervisor is the appropriate person to speak with about your issue."
- D"Let me help you to resolve this issue, since that technician does not know how to fix it."
How the community answered
(30 responses)- A3% (1)
- B93% (28)
- D3% (1)
Explanation
Be polite to a customer is a necessary part of customer service. You can say, `Please explain the issue and I will work to resolve it'.
Topics
#helpdesk communication#customer service#professionalism#escalation
Community Discussion
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