CompTIA
220-801 · Question #704
220-801 Question #704: Real Exam Question with Answer & Explanation
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Question
A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user's issue. Which of the following is the MOST appropriate response?
Options
- A"Please hold while I transfer you to the previous technician, so a proper solution can be met."
- B"Please explain the issue and I will work to resolve it."
- C"My supervisor is the appropriate person to speak with about your issue."
- D"Let me help you to resolve this issue, since that technician does not know how to fix it."
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