220-602 Exam Questions

To determine if a print quality problem exists with a printer, which of the following methods should be used FIRST?

Which of the following buttons must be used to save new printer settings for all users?

A technician repairs a computer that had been infected with a virus and spyware. When the customer comes to pick up the computer they ask for an account of what was done to the com...

A technician is asked to replace several uninterruptible power supplies (UPS) that are old and need replacement. The UPSs are located in several locations throughout the office inc...

A technician is removing a paper jam in a laser printer. Which of the following is a safety concern that the technician needs to consider during this procedure?

A technician is asked to set up a system restore point on a Windows XP computer. Since this is done automatically, in which of the following situations would this be done manually?

When upgrading a video card, how much RAM is required to display a screen resolution of 1200x1600 at True Color?

A technician sets the share permissions on a folder on a particular users computer such that the user will not have access to the folder. The technician checks the audit log later...

Two technicians are required to move a Tower CPU, 21 inch CRT, and a network laser printer from one side of a warehouse to the other. The warehouse floor is damaged, and uneven. Wh...

The technician arrives at the workspace to find a water pipe has burst over the users new computer system. They have turned off the computer and want it inspected for damage. A BES...

A customer reports they can no longer use the CD drive. While speaking with the customer, a good FIRST question to ask may be?

The technician is in the middle of installing a new hard drive at the customers desk when an urgent page is received from the supervisor. Which of the following is the BEST course...

A customer asks what type of extra power supply output to purchase for their laptop. Which of the following is the BEST response?

The customer brings in their laser printer with examples of pages that have not completely printed from top to bottom. The top half to two/thirds of the paper prints out then the r...

Which of the following are minimum hardware specifications for the installation of Windows XP? (Select TWO).

Which of the following is required when replacing a cable modem?

A client has asked a technician to install a memory card reader to transfer digital photos from their digital camera to their PC. The simplest way to set this up is to install whic...

The technician has just upgraded a clients computer to Windows XP and is ready to close out the job. Then the user reports that the DVD-ROM does not work, which had previously work...

The client has asked a technician to setup some of their Windows XP compressed files using Encrypting File System (EFS). Which of the following is the BEST course of action?

The technician has arrived at a client site and finds that many of their computers and CRT monitors have a layer of dust over their vents. The customer reports that some computers...

A customer needs help as the application log is full. They want to leave it the same size but maintain existing entries for future reference. Which of the following is the BEST cou...

A technician wants to enable help desk support staff to initiate help desk sessions rather than have users send invitations. Which of the following is the BEST course of action?

Which of the following recovery console commands should the technician use to repair a BOOT.INI problem?

Which of the following commands should the technician use to check drivers signatures?

A technician gets a call from a customer with a Windows XP computer. The customer has just installed a new program in their computer. When the customer opens a file, it opens in a...

Which of the following utilities is used to speed up file access?

Which of the following files is created and written to when boot logging is enabled in Windows XP?

When installing a known good external USB hard drive and cable, the drive letter is not showing up when the technician double-clicks on My Computer. Which of the following is the M...

When installing a USB flash drive, the drive letter does not show up when the technician double-clicks on My Computer. Which of the following is the MOST likely cause of the proble...

While attempting to do a file recovery on a hard drive, the technician inserts a bootable CD. After the CD boots, it does not recognize the hard drive. Which of the following is th...

After installing a scanner, the scanner is not scanning correctly and is slow. The technician has cleaned the glass and made sure that the lamp is moving freely. Which of the follo...

A memory chip that has 240 pins (contacts) is which of the following?

On a peer-to-peer network using Windows XP Professional computers, which of the following can be used to prohibit users from installing software?

A technician has configured all computers on the LAN, and the computers can communicate with each other, but they cannot access the Internet. Which of the following needs to be con...

For a domain logon, how are IP addresses automatically assigned?

Which of the following command is used to clear the DNS table in Windows XP?

A user reports the text on a dot matrix printer looks as though it has a line through the middle of the letters. Which of the following should be replaced?

Which of the following printers are used to print large documents the fastest?

A technician is on their last service call of the day. When arriving at the site, the technician needs to run disk defragmenter for the customer on their Windows XP laptop which wi...

A user is installing software and receives an error message that the software cannot be installed. Which of the following is the MOST likely cause of the problem?

Which of the following would MOST likely be an item a technician should have available before lifting and moving several CRT monitors?

A technician finds a power cable running to a computer has become damaged and has exposed wires. Which of the following is the BEST course of action for the technician to take?

A technician is replacing the power supply of a desktop computer. Which of the following is the greatest safety risk the technician should be aware of in this procedure?

All of the following could be placed on an uninterruptible power supply (UPS) EXCEPT:

A technician is performing preventative maintenance on a desktop computer, at that time it is discovered that the power supply fan is covered in dust. Which of the following is the...

During construction which of the following would be the BEST course of action to take to ensure the safety of the computers with least administrative effort?

Which of the following type of backups should take the LEAST amount of time to run?

Which of the following tools is used to initiate archive procedures in Windows XP Professional?

A technician is examining a display on a laptop and finds several horizontal bands across the display. These bands are not visible on the external display. Which of the following i...

A technician notices at a users desk that a computer has been moved from one side of the wall to the opposite side of the wall. The power cables and data cables have been taped to...