CompTIA
220-602 · Question #169
The technician has just upgraded a clients computer to Windows XP and is ready to close out the job. Then the user reports that the DVD-ROM does not work, which had previously worked fine. Which of…
The correct answer is C. Check Device Manager to see if the device is functioning. See the full explanation below for the reasoning.
Question
The technician has just upgraded a clients computer to Windows XP and is ready to close out the job. Then the user reports that the DVD-ROM does not work, which had previously worked fine. Which of the following actions is BEST to take?
Options
- ACheck with the DVD-ROM manufacturer for an updated driver.
- BReboot the machine.
- CCheck Device Manager to see if the device is functioning.
- DReinstall Windows XP.
How the community answered
(23 responses)- A9% (2)
- B4% (1)
- C83% (19)
- D4% (1)
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