220-602 Exam Questions

A customer has shared a folder with other computers using an unencrypted wireless network. Occasionally, there are new files in the shared folder that have not been placed there by...

While at a customers home, a technician has to call a vendor to help fix the problem. Which of the following would be the BEST action for the technician to take?

An employee sees a co-worker helping a customer in a retail store. The co-worker appears annoyed and unwilling to help the customer and the customer is becoming irritated. The empl...

A technician is checking a printer issue in an accounting department and observes that the system is unlocked and payroll records are displayed on the screen. Which of the followin...

A user reports that each time a specific program is used the program locks up. Which of the following actions should a technician take FIRST?

Two machines on the same network are unable to communicate. Which of the following can be used to determine whether the router is the problem?

Which of the following can be enabled to determine if a user has unauthorized access to a folder?

A customer telephones reporting difficulty with the Internet connection. The customer is upset and yelling. The technician asks the customer to run some tests to determine the prob...

When connecting a laptop to a power adapter, a technician recognizes that the power adapter is too hot to touch. The technician should:

Which of the following actions should a technician take when working on a monitor?

A customer brings in a laptop with a non-functioning LCD screen that always remains black. However, when the technician connects the laptop to an external monitor the laptop will b...

A customer wishes to add wireless networking capability to a laptop. Which of the following interfaces could the technician possibly use to add an 802.11g wireless network adapter?...

Which of the following wireless methods would require a clear line of sight between two laptops to transfer files?

A user reports that a print job appears to print successfully but the printed paper does not come out of the machine. Which of the following would cause this symptom?

A printer is indicating that maintenance is required. After having the required maintenance performed, the message is still present. Which of the following would correct the proble...

A customer is trying to describe a computer problem that they are having. Which of the following is the BEST response from the technician?

A technician is walking back to the server room when a colleague stops and asks for help on how to format an email with a signature. Which of the following would be the BEST respon...

While fixing a computer a technician is confronted by the customer who insists that the problem is something different than what the technician is working on. The customer demands...

When advising clients on how to select passwords, which of the following would be the BEST recommendation?

A technician is troubleshooting a monitor displaying a blank screen and the power indicator light is on. Which of the following should the technician do next?

A customer reports intermittent problems accessing remote files. Which of the following would be the MOST likely cause?

Which of the following is the MOST probable cause of printouts with light stripes on a solid ink printer?

A user is reporting that printouts from a laser printer appear fine when they come out of the printer, but that they smudge when touched. Which of the following is the MOST likely...

Which of the following techniques should be implemented when bringing a cable from outside to the inside of an office? (Select THREE).

After opening Start/Programs and selecting a folder or program, a technician may hold the right mouse button menu, drag it to the desktop and:

A technician needs to determine the media access control (MAC) address of a network adapter. Which of the following utilities would a technician use?

A technician has completed a normal backup and wishes to use a backup scheme that does not reset the archive bit after backing up. Which of the following backup types would be BEST...

When setting up a router the technician notices that there is already an existing wireless network using channel six. Which of the following channels should the technician set the...

A technician is updating a computer for a customer by removing their IDE drives and replacing them with SATA drives. The technician notes that these drives have a SATA power connec...

To optimize the paging file which of the following is the BEST choice?

Which of the following tools may be used to identify potential application issues in Windows XP?

When troubleshooting an 802.11g network. Which of the following can interfere with the network?

Which of the following would be the BEST tool to use in determining a problem with COM ports?

When replacing the CPU in a laptop, which of the following is the FIRST thing that should be removed?

The standard port monitor in Windows XP uses which of the following protocols to configure and monitor the printer device status?

Which of the following type of ports must a technician configure to print to a remote UNIX printer using Line Printer Daemon?

A sales department operates on a wireless router in the back of the building. The sales manager would like to disable the Internet connection on several laptops. Which of the follo...

A special type of filter used for cleaning toner out of laser jet printers is called a:

When isolating a memory error, which of the following is the FIRST thing a technician should do?

Which of the following characteristics should be considered FIRST when replacing a power supply?

Which of the following is the default loopback address?

Which of the following is a name given to a computer that is implemented in the DMZ, with no protection, with the intent to catch an intruder?

A technician is onsite at a customers office. The technician needs to call home, but there is no cell coverage at the customers office. Which of the following is the BEST action fo...

Which of the following can be used to upload files to a web server?

A technician is onsite at a customers location to perform a motherboard replacement. The technician is untrained with the particular computer model. The technician is uncomfortable...

A technician needs to install a type II expansion card (PCMCIA) on a laptop computer. How many open slots must be available for the installation?

When arriving at a customers home, which of the following BEST practices should a technician do?

A business user wants to make sure that they lose as little data as possible if their hard drive fails. Which of the following is the BEST method for a technician to use to make su...

Slow printing on a network printer can be caused by:

When printing from a color printer, the BEST results can be obtained using which of the following media types?