CompTIA
220-602 · Question #117
220-602 Question #117: Real Exam Question with Answer & Explanation
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Question
A customer is trying to describe a computer problem that they are having. Which of the following is the BEST response from the technician?
Options
- AThe technician should listen to what the customer has said, and ask them to repeat it so that the technician can write down some ideas.
- BListen to the customer and then repeat what the customer has said. Ask any further questions the technician might have.
- CListen to the customer while working on the computer to try and manage their time effectively.
- DListen to the customer until the technician knows what is wrong then tell the customer that they have enough information.
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