CompTIA
220-602 · Question #117
A customer is trying to describe a computer problem that they are having. Which of the following is the BEST response from the technician?
The correct answer is B. Listen to the customer and then repeat what the customer has said. Ask any further questions the technician might have. See the full explanation below for the reasoning.
Question
A customer is trying to describe a computer problem that they are having. Which of the following is the BEST response from the technician?
Options
- AThe technician should listen to what the customer has said, and ask them to repeat it so that the technician can write down some ideas.
- BListen to the customer and then repeat what the customer has said. Ask any further questions the technician might have.
- CListen to the customer while working on the computer to try and manage their time effectively.
- DListen to the customer until the technician knows what is wrong then tell the customer that they have enough information.
How the community answered
(51 responses)- A8% (4)
- B71% (36)
- C4% (2)
- D18% (9)
Community Discussion
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