CompTIA
220-602 · Question #109
220-602 Question #109: Real Exam Question with Answer & Explanation
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Question
A customer telephones reporting difficulty with the Internet connection. The customer is upset and yelling. The technician asks the customer to run some tests to determine the problem but the customer becomes angrier and begins cursing. The technician should tell the customer:
Options
- Athat the problem is the customer and the customer should not curse.
- Bthat a technician must be sent to the customers house to fix the problem.
- Cto refrain from cursing and that the technician will try to help.
- Dto contact the Internet service provider (ISP) to fix the problem.
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