CompTIA
220-602 · Question #119
220-602 Question #119: Real Exam Question with Answer & Explanation
Sign in or unlock 220-602 to reveal the answer and full explanation for question #119. The question stem and answer options stay visible for context.
Question
While fixing a computer a technician is confronted by the customer who insists that the problem is something different than what the technician is working on. The customer demands that the technician focus on an area that the technician knows could not be causing the problem. Which of the following is the BEST course of action for the technician?
Options
- AThe technician should tell the customer in a calm voice that they do not work well being yelled at, and to let them do their job without interference.
- BThe technician should explain in a calm voice that they are in the process of troubleshooting, and are testing and eliminating possible causes of the problem.
- CThe technician should do what the customer wants, but when it does not work asks the customer in a calm manner if they can try their idea now.
- DThe technician should say calmly to the customer, that the technician has been trained to fix this computer, and that they know that the area the customer wants them to look into is not the cause of the problem.
Unlock 220-602 to see the answer
You've previewed enough free 220-602 questions. Unlock 220-602 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.