While at a customers home, a technician has to call a vendor to help fix the problem. Which of the following would be the BEST action for the technician to take?

Question

Options

• AInform the customer that a new service appointment must be set after the technician contacts the vendor.
• BUse the customers telephone to make the call without asking permission and tell the customer that the call is just back to the local office.
• CExplain to the customer that call has to be made to fix the problem and then return to the office to place the call.
• DAsk permission to use the customers telephone and reassure the customer that the telephone call is necessary.

• A
  10% (3)
• B
  3% (1)
• C
  3% (1)
• D
  83% (25)

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