An employee sees a co-worker helping a customer in a retail store. The co-worker appears annoyed and unwilling to help the customer and the customer is becoming irritated. The employee should:

Question

Options

• Aapproach the co-worker and tell them to improve their attitude.
• Bwait until the customer leaves and confront the co-worker about the attitude.
• Capproach the customer and co-worker and ask if either need help.
• Dtalk with the store manager immediately about the co-workers attitude.

• A
  7% (2)
• B
  10% (3)
• C
  79% (23)
• D
  3% (1)

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