CompTIA
220-602 · Question #146
A technician is onsite at a customers location to perform a motherboard replacement. The technician is untrained with the particular computer model. The technician is uncomfortable to proceed with…
The correct answer is C. The technician should contact their supervisor before proceeding. See the full explanation below for the reasoning.
Question
A technician is onsite at a customers location to perform a motherboard replacement. The technician is untrained with the particular computer model. The technician is uncomfortable to proceed with the replacement. Which of the following is the BEST solution to handle this situation?
Options
- AThe technician should tell the customer that they are unskilled with this task
- BThe technician should leave the site, and return when comfortable proceeding
- CThe technician should contact their supervisor before proceeding
- DThe technician should proceed with the install, because all motherboards are alike
How the community answered
(61 responses)- A15% (9)
- B3% (2)
- C74% (45)
- D8% (5)
Community Discussion
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