CompTIA
220-602 · Question #112
A customer brings in a laptop with a non-functioning LCD screen that always remains black. However, when the technician connects the laptop to an external monitor the laptop will boot Windows…
The correct answer is D. Check the functionality of the LED cutoff switch. See the full explanation below for the reasoning.
Question
A customer brings in a laptop with a non-functioning LCD screen that always remains black. However, when the technician connects the laptop to an external monitor the laptop will boot Windows normally. Which of the following actions should the technician take FIRST?
Options
- AInstall a new video card
- BReplace the LCD panel with a compatible model
- CReroute the external VGA connection using a digital visual interface (DVI) adapter
- DCheck the functionality of the LED cutoff switch
How the community answered
(68 responses)- A4% (3)
- B9% (6)
- C3% (2)
- D84% (57)
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