220-602 Exam Questions

A technician needs to explain to a user how to properly set up file sharing and permissions. Which of the following is the BEST approach?

A technician installs a PCMCIA NIC modem combination card. The device does not seem to be recognized by the device manager. Which of the following is the BEST course of action?

Which of the following is the correct path to change the Virtual memory settings?

Which of the following commands can a technician use to test the response times to other locations?

A user is reporting that when accessing a certain website, after clicking on the login tab, the login and password screen does not appear. The computer is running Windows XP. Which...

After installing a new internal wireless card, the user is reporting that they cannot get a strong signal in their area. Other users in the area are connecting fine with a strong s...

A technician is asked to transfer the bookmarks from the old computer to the new computer. Which of the following is the BEST method to complete this task?

A client is having trouble connecting to their SOHO network. They use dynamic addresses through their home router. A technician performs an ipconfig /all from the command line and...

A client is having problems retrieving their email. If their company uses IMAP, which of the following ports should be open by default on their email client?

A client is having problems sending their email. If the company uses SMTP, which of the following ports is configured by default on their email client to allow mail out?

A customer is having issues printing to a network printer every morning. Some of the other users are experiencing the same issue. Which of the following should the technician do NE...

A customer reports that all printed documents display random characters. Which of the following is the MOST likely cause of this problem?

A customer states that their printer has been jamming frequently. Which of the following is the MOST likely cause? (Select TWO).

A technician received a laptop that has a dimly lit display. The technician connects an external monitor and can see a fully functional display. Which of the following is the MOST...

A customer states that their laptop has stability issues after a recent memory upgrade. Which of the following is the MOST likely cause?

A Windows computer receives a stop error (e.g. bluescreen) on boot. Which of the following when run from recovery console could correct the issue?

A technician needs to connect to a remote user using Remote Desktop. Which of the following will bring up Remote Desktop? (Select TWO).

A customer states they recently updated their system and now it will not boot properly in normal mode. Which of the following could be used from Safe Mode to correct the issue?

A technician is replacing the motherboard on a laptop. Which of the following should the technician do as a best practice? (Select TWO).

A system has been infected with a virus. The customer does not have a system backup. Which of the following is an effective method to remove the virus and preserve the customers da...

A technician is called for a computer that is not connecting to the network. Which of the following would be the MOST common tool used to identify the issue?

A clients PC is having problems connecting to a certain website. Which of the following tools would be used to evaluate the hops taken from the clients PC to the website?

A technician is repairing a laptop that has a problem with its monitor. The technician hooks up an external monitor to the laptop and the display works fine. The technician notices...

Which of the following speeds will a PC3200 memory module operate at if the bus speed is 400MHz?

Which of the following should a technician check FIRST if a Windows XP user is trying to print a document and is getting the error message Print sub-system not available?

Which of the following command syntax tests if a Windows XP computer is configured to connect to the Internet?

Which of the following command syntax releases and renews an IP address in a Windows XP machine?

A technician tests the voltage input on the HDD to be 9V. Which of the following should the technician conclude?

A technician is testing a power supply for correct output voltages at the expansion bus. Which of the following voltages are representative of a correctly working power supply? (Se...

A technician is testing a power supply for correct output voltages at the HDD power connector. Which of the following voltages should the technician expect for a correctly working...

A technician is installing Windows XP on a computer to manage larger than 4GB files. Which of the following file system formats is required for this computer?

In which of the following is the default location of user files (e.g. My Documents, Favorites, Desktop) in Windows Vista?

A user reports that a device is not working. Within the device manager, a red X through the icon of a device indicates which of the following?

A user reports that a device is not working. Within the Device Manager, a yellow ! on the icon of a device indicates which of the following?

Which of the following can be accessed with the Computer Management MMC snap-in tool? (Select THREE).

An application is not responding, and the technician wants to end the process. Which of the following methods will allow Task Manager to be accessed? (Select TWO).

Which of the following tools would be used to format a partition but not the hard drive? (Select TWO).

Which of the following command line utilities could be used to verify basic connectivity between two network devices? (Select TWO).

A customer using Windows Vista wants to disable User Account Control (UAC). Which of the following responses should the technician give to explain the UAC?

A user states that when the PC started this morning a bluescreen appeared before the desktop loaded and froze at the bluescreen. Which of the following should the technician do FIR...

A computer was recently moved in an office area. The computer is using DHCP and the CAT5 cable is properly connected into a different network jack. The network jack does not have n...

By default, which of the following are needed to edit the boot.ini file directly if Show hidden files and folders is enabled in folder options? (Select TWO).

A user receives an Access is Denied error when trying to install an application on their computer. Which of the following should the technician check FIRST?

A user cannot access the Internet via a proxy server. Which of the following ports needs to be set on the web browser proxy to allow HTTP traffic?

A user is unable to receive FTP antivirus updates from the vendor but has network connectivity. Which of the following settings should be checked? (Select TWO).

determine the point of failure on the network?

After a new system board is installed on a laptop, the system fails to POST. Which of the following should be done FIRST?

A customer reports that they are unable to access any network resources. To test the functionality of the customers NIC, the technician should use which of the following?

An end user reports that they are unable to access any websites or network resources by the fully qualified domain name (FQDN); however, the technician is able to access these reso...

Multiple customers are reporting that network response time is very slow. The technician suspects that excessive broadcasts may be causing the problem. Which of the following is th...