220-602 Exam Questions

An end user in a company is trying to research a new product, but whenever they go to a particular website, they receive a message that they do not have access to this site. Which...

An assistant in a company unexpectedly falls ill the week before a major company merger. The assistant was responsible for maintaining all of the files concerning the merger and us...

An end user who manages payroll files has unexpectedly left the company; however, all of the payroll files are encrypted. How can these files be accessed?

After installing a single new RIMM memory module the system fails to start properly or recognize the new memory. Which of the following is MOST likely the problem?

After installing a new processor, the system reports the CPU is not running at the correct speed. Which of the following is the MOST likely cause?

After installing a high performance video adapter, the users computer reboots whenever resource intensive applications are run. Which of the following will MOST likely correct the...

Which of the following utilities optimizes a hard disk by rearranging the files stored on it?

A user is reporting that they are getting pop-ups while they are not actively browsing the Internet. Which of the following would BEST resolve this issue?

After receiving a message at startup stating that One or more services failed to load at startup, which of the following Windows utilities would a technician use to diagnose the is...

Which of the following CPUs would fit into an AM2 socket?

A user reports that a computer reboots several times a day unexpectedly. Configuration management shows that the machine recently had a second hard drive and a DVD-ROM burner insta...

Which of the following actions disables APIPA? (Select TWO).

In Disk Management create a spanned volume, which of the following steps should they perform?

A technician would like to create a spanned volume on two basic disks. Which of the following steps must be completed?

A technician needs to edit the default path in Windows XP. In which of the following can they accomplish this task?

A user states that the laser printer is leaving a black line on all pages being printed. Which of the following is the MOST likely cause and solution for this issue?

A technician finishes installing a new application on a PC and reboots. Now the system locks up and will not finish loading Windows. Which of the following should the technician do...

Which of the following would MOST likely indicate the presence of malware on a PC?

Which of the following tools is BEST used to measure voltage and amperage from a power source?

A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive...

Which of the following tools could be used to view, update, disable, and repair hardware drivers and settings?

A new secondary hard drive was just installed into a computer running Windows XP but does not show up with a drive letter under My Computer. Which of the following needs to be done...

A program has stopped responding on a users computer. Which of the following would be used to end the unresponsive program?

A technician is changing permissions on a folder. Which of the following is true regarding permissions?

A manager tells a technician that they cannot access the companys secure financial data stored on the accountants computer. The manager used to be able to access the files. Which o...

A customer needs to be able to access the Internet while traveling. Which of the following could the technician recommend to the customer?

A technician is setting up VoIP service for a SOHO customer. Which of the following should the technician enable on the customers home router?

A home user reports that they can access the Internet but they are having issues connecting to the game server through their home wireless router. Which of the following settings s...

A customers office is located in their basement which is where the wireless router is located. The customers three desktop computers and network printer are hardwired. The customer...

The only Internet service available for a customer is dial-up. They have a home wireless router, a desktop and two laptops. How can a technician allow the users of the laptops to a...

A customer states that their Internet connection is extremely slow. The technician suspects a failing NIC. Which of the following command line tools would verify this?

Which of the following will repair file structures and recover missing data?

A technician is resolving a computers IP address to a hostname but cannot remember the correct switch. Which of the following can the technician use to find the correct switch?

A technician has recovered a system from a virus infection but some of the system files were compromised. Which of the following tools can be run from the run dialog box to replace...

A customer states that their clock is now in 24-hour format. Where should the technician go to correct this?

A customer states they cannot print and they are getting a message that the print spooler has not started. Which of the following will correct this error in the LEAST amount of tim...

A customer reports that their computer is slow; much slower than their computer at work. A technician wants to check the processor speed. Where can the technician find this informa...

Which of the following is true for a 10/100 NIC running at half-duplex?

Which of the following files have replaced NTLDR in the Windows Vista startup process?

A customers laptop is overheating. Which of the following is the MOST likely reason why the customers laptop is overheating?

When adding a second hard disk drive on the first IDE controller, the technician should configure the second hard disk drive as:

When adding a second hard disk drive on the second IDE controller, the technician should configure the second hard disk drive as which of the following?

A technician is adding two hard disk drives to a computer to provide more storage. The computer already has two hard disk drives installed and loads the OS from one of them. The co...

A technician is replacing a bad optical drive. The computer has one hard disk drive installed and no other drives. On the Primary IDE controller, which of the following configurati...

A customer wants to add an internal IDE drive with the ability to write DVDs. The computer currently has two IDE hard disk drives, one IDE CD writing optical drive and a DVD read-o...

A client uses EFS and forgot their password. A technician logs in as the administrator and clears the clients password. Which of the following will occur? (Select TWO).

A technician is performing a DSL and telephone installation at the same time. In order to use the DSL connection and the phones at the same time, without interference, which of the...

A customer is installing a new 2.5 USB external HDD on a desktop PC and is using the front USB port. A light on the drive turns on but the system does not recognize the device. Whi...

A user is attempting to install the latest game on their computer which has a DVD install disc. The user states that they hear the drive spin-up but the system does not install the...

A user states they receive a message Boot device not found half of the time they boot their system. Which of the following is the MOST likely cause?