220-602 Exam Questions

A technician needs to transfer data to an external hard drive that is 10/100 network capable. Which of the following has the FASTEST transfer rate?

A user receives an error during POST that reads System fan not detected. Which of the following is the MOST likely cause?

A user states that they can use their laptop when attached to AC power, but it will not charge a new battery. Which of the following is the MOST likely problem?

A user states their laptop will not stay on unless they hold the AC adapter plug in a certain position. Which of the following is the MOST likely cause?

A user has two different models of laptops made by the same manufacturer. The user states that they plugged in both laptops and then after 2 hours of use neither laptop will power...

A user states that when they open their laptop it takes a long time to come out of standby. Which of the following is MOST likely the problem?

A user states that they could connect to their home wireless network with their laptop and now they cannot. Which of the following is the MOST likely issue?

A customer states that their laptop battery is not charging and it will not power on with the AC adapter. Which of the following would the technician use to check the AC adapter?

A user reports they cannot print from their inkjet printer and the error light is blinking. The user states that no odd sounds were heard. A technician sees no signs of a paper jam...

A customer states that they cannot print from their laser printer. The printer displays a Paper Jam error. Upon inspection there is no paper jam. The only indication is a clicking...

A technician has installed a maintenance kit on a laser printer and replaced all consumables. Which of the following should the technician do NEXT?

A user reports that their Windows XP machine restarts automatically on boot and the screen flashes blue for half a second. Which of the following allows a technician to capture the...

A user states that when they click on their name on the Welcome Screen, the screen displays Loading personal settings and then goes back to the Welcome Screen. Which of the followi...

A user states that their Windows XP computer is running extremely slowly. It has a P4 3.2GHz processor and 256MB of RAM. A technician opens Task Manager and sees that CPU usage is...

A hard drive set as a dynamic disk is moved from one Windows computer to another. None of the disks are seen in My Computer. Which of the following tools would be BEST to start tro...

Upon trying to print, a computer gives the error that the printer spooler service is not started. Which of the following tools could be used to restart the printer spooler service?...

A clients computer has bluescreened twice in the same day. Which of the following locations could be accessed to find the stop code?

When a user logged in this morning, the users computer has no sound. After checking connections to the speakers and volume controls in Windows, there is still no sound. Which of th...

A user says that the laptop screen has gone blank even though the computer is on. Which of the following is the EASIEST way to eliminate the laptop screen as a possible cause?

A user states that they have purchased memory to upgrade their laptop. The user wants a technician to install this memory. Which of the following steps are needed to install the up...

A user reports they would like to install a larger HDD but is not sure what type to buy. The user wants the technician to check and verify the type of HDD needed. The technician op...

A technician finished installing new speech recognition software on a PC. While testing to ensure proper installation, the software is not displaying any text as the technician spe...

A user reports they are unable to connect to the Internet. The technician checks the network settings and finds the below results: IP address: 10.236.8.107 Subnet mask: 255.255.255...

A user is having a problem sending email, but not receiving. This problem started when a router was replaced. Which of the following tools would be used to help determine the cause...

A new firewall was installed on a system and since then a remote user has been unable to reach the file server. Which of the following should the technician verify is setup on the...

Which of the following ping switches would be used to ping continuously until manually stopped?

A computer is running very slow. Which of the following tools would the technician use to help optimize the file system?

A device driver is not loading properly. If Boot Logging has been turned on, which of the following files will list the drivers that load on startup?

A user wants to upgrade their CPU. They currently have a processor from vendor A, but the user wants to purchase a different vendors CPU. Which of the following will MOST likely ne...

Which of the following tools can be harmful when used near a hard drive?

A user reports they can no longer change the web browser home page. Which of the following is MOST likely the problem?

A remote user states they are having difficulty connecting to the main server. The user can connect to local network resources without a problem. Which of the following commands ca...

When a technician moves a dynamic hard disk from one computer to another, the disk type displayed in Disk Management will be:

369. A client would like to utilize NTFS permissions to restrict access to the payroll folder. The clients rights are assigned as follows: AccountantsFull control Administrative As...

370. A user is having printing issues and receives an error message that the print spooler is not running. Which of the following methods can be used to start the print spooler?

372. Which of the following groups has access to a newly created NTFS folder by default?

373. Members of which of the following groups are able to run legacy and certified applications, but do not have full system permissions in Windows XP?

374. Which of the following tools can a technician use to determine whether changes should be made to increase security?

375. A technician manually configured a device, which of the following icons in device manager would represent this?

376. A user is experiencing system instability since upgrading to Windows XP Professional. After troubleshooting, the technician states it is a driver incompatibility issue. Which...

377. In which of the following Control Panel applets is the system font controlled?

378. A technician is setting up a secure SOHO network. Which of the following items needs to be setup on the network?

379. The user reports that a computer will not turn on after a new motherboard, processor and HDD were installed. After inspection, power is getting to the computer but it does not...

380. The image on a users monitor is shaking without any input from the user. Which of the following is the MOST likely cause?

381. A technician is replacing a processor that is attached perpendicular to the motherboard. Which of the following processor types is needed?

382. A technician is replacing a processor that is attached parallel to the motherboard. Which of the following processor types is needed?

383. Which of the following directory paths is the default profile folder for User1 in Windows Vista?

384. Which of the following directory paths is the default profile folder for User1 in Windows XP?

385. Multiple users have reported not being able to print to a network printer. Which of the following commands will test the network connectivity status of the printer?

386. A technician needs to add a second processor to the empty socket on a computers motherboard. Which of the following must be used?