220-602 Exam Questions

387. A technician needs to add a second processor to a computers motherboard. In which of the following sockets must the processor be installed?

388. A technician has completed a computer repair by editing the registry. Which of the following should the technician do NEXT?

389. User 1 would like to setup an account for User 2 on their computer. User 2 cannot have access to the User 1s files and cannot change system settings. Which of the following sh...

390. A technician is running an Ethernet cable for a customer with custom cable lengths. When making the ends of the cable which of the following tools is the MOST appropriate?

391. Which of the following is the only guaranteed way to get rid of a virus or malware?

A customer states that they can access all LAN resources but cannot access the Internet. Which of the following is the MOST likely cause?

A technician needs to check which ports are open in the Windows Firewall. Which of the following will allow the technician to view these settings?

A technician is unfamiliar with terms in a dialog box. Which of the following would quickly provide more information?

A user states that their laptop shuts down when they use the laptop in on their lap but it does not shut down when they use it on the desk. The problem continues when the technicia...

A user states they cannot eject the CD/DVD tray from their laptop to get a CD out. Which of the following could the user do to effectively remove the CD?

A technician replaced a laptop motherboard with an identical model and now wireless networking is not working. Which of the following is the MOST likely cause?

A user states that the system time continuously resets when the power goes out. Which of the following battery types would the user MOST likely replace?

A client reports that they cannot connect to the Internet. The ipconfig command reveals the below information: IP Address192.168.1.15 Subnet Mask255.255.255.0 Default Gateway192.16...

Which of the following is the MOST important reason to select the proper wattage power supply for a computer?

A laptop screen is extremely faint when booting. There is no backlight but the image appears to be on the screen. Which of the following is the BEST step to follow next?

A user is reporting that after replacing the toner cartridge on the laser printer it has started to produce print jobs with dirty spots around the page. Which of the following is t...

After upgrading to Windows Vista, a client states that the run command no longer appears on the Start menu. Which of the following is the reason the user cannot see the run command...

Which of the following tools can be used to diagnose and repair hard drive problems?

Which of the following can be used to have applications and scripts run at regular intervals?

After installing a second IDE hard drive on the same IDE cable as the primary hard drive, neither drive is recognized by the system. Which of the following is the MOST likely reaso...

A user reports that a printer has started producing a repetitive image defect on all printouts. Which of the following are the MOST likely causes of the problem? (Select TWO).

A user is trying to watch a high definition movie on a computer with a built-in DVD drive. Which of the following is the MOST likely reason that the user cannot watch the movie?

Which of the following conditions will cause Windows Autochk to be set? (Select THREE).

A user reports they keep getting the error message missing or corrupt dll when logging into Windows. Which of the following can the technician do to resolve this issue?

A user has a wireless network with four PCs and wants to add three more wireless PCs to a location that has poor signal strength. Which of the following devices would the technicia...

Which of the following devices can be configured to also be an access point?

A technician needs to get into the BIOS of a PC, but finds a password is required to enter the BIOS. The password was never given to the technician. Which of the following methods,...

A user wants to record an over-the-air TV broadcast on their computer. Which of the following devices should the technician recommend?

A user has a PC displaying the message No Operating System Found and the user hears a clicking noise. Which of the following devices should the technician check FIRST?

A user has bought a faster CPU and the manufacturer says it is compatible with their system. The PC does not boot up after installing the new CPU. Which of the following actions sh...

A user connects a USB drive to a Windows XP computer but cannot see the drive in My Computer. Which of the following is the BEST choice to check?

A technician wants group policy changes on a Windows 2000 computer to immediately update. Which of the following commands should the technician use?

A technician wants domain group policy changes on a Windows XP computer to immediately propagate. Which of the following commands should the technician use?

Which of the following Windows XP commands can be used to repair the BOOT.INI file?

Which of the following commands shows Hotfixes installed on a Windows XP computer?

A user reports that when accessing a website, several other windows within the browser appear. Which of the following BEST describes the symptom and corresponding fix?

A user reports their computer has slowed down dramatically. Updated antivirus program reports show no inherent issues. Which of the following is the MOST likely cause?

A computer is thought to be infected with a virus. Which of the following is a recommended action to take?

A technician suspects a computer has a virus, which of the following BEST describes the FIRST action to take?

A user is unable to connect a digital video camera up to a PC to transfer photos. Which of the following expansion cards should MOST likely be installed to resolve this?

Which of the following is the effective bandwidth of a 100BASE-TX network card when full-duplex is enabled?

A user is running an application when an error occurs. The user is able to restart the application immediately. Which of the following describes the type of error the user experien...

A user wants to purchase a new laptop. Which of the following would be compatible with the widest selection of media types?

A user reports that an important file has been quarantined by the antivirus program. The technician should advise them the file has been:

When using FTP to transfer files which of the following is used to retrieve a file from a remote server?

A company has had a high number of laptops stolen in the past three months. Which of the following is the BEST solution for the company to implement to protect the data on their la...

Which of the following built-in groups was present in Windows XP, but eliminated in Windows Vista?

Which of the following permissions can be assigned when giving shared folder permissions but not when assigning NTFS permissions?

A customer would like to assign the My Documents folder to a separate volume within C: drive. Which of the following would be the BEST method to accomplish this goal?

A technician is having problems converting a basic disk to a dynamic disk on a laptop. The technician right clicks the disk in Disk Management and does not see the option to conver...