220-602 Exam Questions

A customer wants to install a new writable optical drive. They have a very large collection of files and want the new drive to be able to archive. Which of the following drive tech...

A user needs to use the IP address to connect to a remote device. Which of the following command line tools will determine the IP address using the hostname of a remote device?

Which of the following commands will display the network address of the local machine from which it is run?

Which of the following commands can be used to change a file from read-only to a writable state?

When troubleshooting a network connectivity issue, which of the following commands can BEST determine the IP address of the remote device that is causing the problem?

Which of the following commands would be used to prepare a new storage device for use?

A customer has asked a technician to configure a RAID array that will provide data protection using the fewest number of disks. The computer has room for two additional drives. Whi...

A user has installed a new firewall and wants to allow only web traffic. They have allowed port 80 on the firewall. When they test the connection they are unable to get to the secu...

A user reports that Drive Manager is showing a newly installed drive as a foreign drive. Which of the following is MOST likely the cause of this warning message?

A user reports that browser windows keep opening on their own after the user has closed their browser. Which of the following is occurring?

A user reports they get the following message when connecting a USB drive to their system: This device can perform faster. Which of the following should they do?

A storm occurred overnight and a user is having a problem turning on a workstation. The technician has determined power to the monitor is good when plugged into the same power stri...

The technician backed-up users data for use on a new workstation. The user has reported that the workstation only allows a save as on this data. Which of the following is the MOST...

Which of the following operating systems uses BitLocker to encrypt files on the hard drive?

Which of the following operating systems uses Sync Center for offline file control?

A user wants to connect to a cellular network with a laptop while traveling. The laptop has an internal cellular network card that is activated through the provider. Which of the f...

When printing a document an out of memory error is displayed on the printer. Which of the following is MOST likely the issue?

A virus has been detected on a workstation. When the technician tries to manually delete the virus it is reported as in use by another application. Which of the following should be...

A user notices that the workstations mouse is moving by itself and is executing files. Which of the following is the BEST solution for the user to do?

A user notices that a lot of Internet browser windows displaying advertisements are popping up when logging on to the network. Which of the following is the MOST likely cause of th...

A user notices that the workstation is performing slowly and is populating .eml files after connecting to the network. The user has been disconnected for over two months. Which of...

Which of the following would BEST prevent the spread of worms to other computers?

A user states that when the computer is turned off for a few days then turned back on, the clock is not set properly. Which of the following is the MOST likely cause?

A powered on workstation will not show a monitor display and there are no beep codes. Which of the following is the MOST likely cause?

A new processor is released and the motherboard manufacturer states that it will be supported. When starting up the workstation with the newly installed processor, multi-beep codes...

A technician attempts to run chkdsk, but the system cannot locate it in the \Winnt\System32 or \Windows\System32 files. Which of the following should the technician do to perform t...

A printer is printing unexpected characters. Which of the following should the technician do to troubleshoot this problem?

A client has noticed a grinding sound along with a vibration when they use their PC. Which of the following will solve the clients problem?

Which of the following BEST describes a front side bus (FSB)?

A customer reports that their newly purchased Windows Vista Home Premium notebook is unable to see other computers in their home office. Which of the following is the MOST likely c...

A customer reports that all printouts from their laser printer are smeared. Which of the following is the MOST likely cause?

After a printhead change, a user reports poor print quality on their inkjet printer. Which of the following should the technician do to resolve this issue?

In which of the following locations does Windows Vista create the user profiles?

In which of the following locations is the Windows Vista local user settings found?

Which of the following command line tools in Windows Vista is used for disk management?

A customer states their LCD in their laptop is getting darker the more they use it. The customer has maximized the brightness of the LCD with the function keys. Which of the follow...

A customer states that when using their laptop it shuts down unexpectedly and will not quickly power back up. They also mention the fan is constantly running. Which of the followin...

A customer using a laptop states several letters and numbers (e.g. W,E,S,D,X,C,2,3) are not properly working on the keyboard. Which of the following is the NEXT step to resolve the...

A customer states their laptop is running low on batteries, but when they plug it into the wall outlet, it still operates on battery power. They have tried using a different power...

A customer states they have a home network and when they connect to a wireless access point, they get a message of limited or no connectivity. Which of the following would BEST get...

A customer states they cannot connect to a recently installed access point which is located just around the corner from their office. An elevator and a wiring closet are the only t...

A technician is installing a wireless access point for a customer that wants to ensure only certain laptops are able to connect to the access point. Which of the following would BE...

A technician builds a new computer and loads the latest operating system on the machine. After the operating system is installed, the technician checks the device manager and ensur...

A workstation that is reporting memory errors that started when a memory upgrade was completed. Which of the following is the MOST likely cause of the errors?

The customer states the clock is frequently wrong and loses time on the workstation, even after it is updated by using time synchronization. Which of the following is the MOST like...

A technician installs a new 802.11n network adaptor for a desktop computer. The technician tries to connect to an access point, but sees no available access points in the Wireless...

During the startup of a Windows XP Professional workstation, a message appears stating a service failed to start. Which of the following administrative areas will show what service...

A customer states that their machine takes a long time to start up. Which of the following utilities allows the startup file to be modified?

The user tried to uninstall the software to return the system back to normal but that did not work. Which of the following would be the BEST method to resolve the problem?

A technician wants to schedule a task to be sure a machine is optimized on a regular basis. Which of the following should be scheduled to accomplish this?