CompTIA
220-602 · Question #439
A customer using a laptop states several letters and numbers (e.g. W,E,S,D,X,C,2,3) are not properly working on the keyboard. Which of the following is the NEXT step to resolve the issue?
The correct answer is D. Ensure the keyboard ribbon is firmly plugged into the motherboard. See the full explanation below for the reasoning.
Question
A customer using a laptop states several letters and numbers (e.g. W,E,S,D,X,C,2,3) are not properly working on the keyboard. Which of the following is the NEXT step to resolve the issue?
Options
- AOrder a new keyboard to replace the existing keyboard.
- BProvide the customer a PC motherboard to use.
- CClean the keyboard out with a can of compressed air and solvent.
- DEnsure the keyboard ribbon is firmly plugged into the motherboard.
How the community answered
(46 responses)- A11% (5)
- B7% (3)
- C2% (1)
- D80% (37)
Community Discussion
No community discussion yet for this question.