CompTIA
220-602 · Question #439
A customer using a laptop states several letters and numbers (e.g. W,E,S,D,X,C,2,3) are not properly working on the keyboard. Which of the following is the NEXT step to resolve the issue?
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Question
A customer using a laptop states several letters and numbers (e.g. W,E,S,D,X,C,2,3) are not properly working on the keyboard. Which of the following is the NEXT step to resolve the issue?
Options
- AOrder a new keyboard to replace the existing keyboard.
- BProvide the customer a PC motherboard to use.
- CClean the keyboard out with a can of compressed air and solvent.
- DEnsure the keyboard ribbon is firmly plugged into the motherboard.
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