CompTIA
220-602 · Question #438
A customer states that when using their laptop it shuts down unexpectedly and will not quickly power back up. They also mention the fan is constantly running. Which of the following would be the…
The correct answer is C. Clean out the heat sink and fans of dust to ensure proper air circulation. See the full explanation below for the reasoning.
Question
A customer states that when using their laptop it shuts down unexpectedly and will not quickly power back up. They also mention the fan is constantly running. Which of the following would be the BEST course of action to correct the issue?
Options
- AInstall a faster speed processor so the machine does not generate as much heat.
- BStop background processes in the machine causing the processor to work harder.
- CClean out the heat sink and fans of dust to ensure proper air circulation.
- DInstall larger fans and a larger heat sink due to the processor being overheated.
How the community answered
(39 responses)- A5% (2)
- B10% (4)
- C82% (32)
- D3% (1)
Community Discussion
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