CompTIA
220-602 · Question #440
A customer states their laptop is running low on batteries, but when they plug it into the wall outlet, it still operates on battery power. They have tried using a different power cord, but the…
The correct answer is A. Replace the motherboard. See the full explanation below for the reasoning.
Question
A customer states their laptop is running low on batteries, but when they plug it into the wall outlet, it still operates on battery power. They have tried using a different power cord, but the results are the same. Which of the following will BEST resolve the issue?
Options
- AReplace the motherboard.
- BProvide the customer with another battery.
- CReplace the power cord with a new cord.
- DTest the wall outlet for power.
How the community answered
(27 responses)- A78% (21)
- B7% (2)
- C11% (3)
- D4% (1)
Community Discussion
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