220-602 Exam Questions

If a technician wants to evaluate a computers detailed statistics, which of the following is the BEST utility to view this information?

A technician attempts to convert the E drive to a dynamic disk; however, the option to convert is not available. Which of the following is the MOST likely cause? (Select TWO).

Two employees share a computer. The computer has a locally attached USB printer. Both users are local administrators of the computer. Both employees login under their own accounts....

A user reports a problem when trying to access any network resource. The ipconfig utility reports an address of 169.254.0.10, and there is no default gateway. Which of the followin...

Which of the following are used by the Windows operating system to resolve FQDNs? (Select TWO).

A company uses an application that creates temp files that need to be backed up on a daily basis. A test restore fails to restore the temp files. In checking the backup catalog, it...

A user reports their LCD monitor has failed and replaces it with a CRT. On boot up, the monitor displays POST, but displays an Out of range message when the GUI starts to load. Whi...

A Windows XP system looks up after the GUI starts to load. The system will start in Safe Mode. The Event Viewer reports that a driver failed to load. Which of the following methods...

A technician needs to configure a PC with two fixed disk drives for optimal performance. The system is built from a standard image and no data is stored locally. Which of the follo...

A technician needs to modify the BIOS settings of a PC; however, the BIOS setup password is unknown to all current employees. How can the technician accomplish this task?

A user reports they are unable to install an application on their PC. They are a member of the local Power Users group. They do not receive an error message, but they are prompted...

A technician needs to add a hard drive to a PC. The drive needs to support a transaction log requiring up to 3Gbps transfer speed. Which of the following storage types will meet th...

A user is having trouble printing. The technician determines that the print queue has stalled and the print spooler service has stopped. Which of the following can be used to resta...

A user reports that when they print a document, the toner on the page sometimes rubs off and does not stick to the page. Which of the following actions should be taken to fix the i...

A user reports that they cannot access network resources. The technician checks the users IP address and notices that the user has an APIPA address instead of a DHCP issued IP addr...

A customer is having trouble accessing a particular website. The technician notices that it is a secured website. Which of the following steps should the technician take in the tro...

A customer asks a technician to setup a SOHO network at their home. They would like to run cabling from the area where their Internet connection terminates to another room. Which o...

A travel agency operates as a small home business. They would like to allow wireless access for two new laptops within their existing secured wired network. Which of the following...

A user reports that they are unable to print to a shared network printer. Other users are able to print to the same printer with no problems. Which of the following is the MOST lik...

Shortly after a technician installed additional RAM in a users Windows 2000 workstation, the computer became stuck in a reboot loop. Which of the following will MOST likely restore...

A user reports they are unable to access the Internet. The technician attempts to ping 127.0.0.1, which fails. Which of the following is the MOST likely source of the problem?

While troubleshooting a network connection issue on a Windows XP workstation, a technician would like to see a list of all available network commands. Which of the following comman...

A technician installs 8GB of RAM into a computer. The memory is properly detected by the system BIOS; however, the System Properties applet is reporting less than 4GB. Which of the...

Which of the following cable types should a technician use to support a 1Gbps SOHO LAN?

A computer has an IP address of 169.254.0.157 and a subnet mask of 255.255.0.0. Which of the following is the MOST likely cause of the network problems?

Which of the following is a Windows XP Professional default Group account?

Which of the following profiles are automatically created by Windows XP during installation? (Select TWO).

Which of the following below would BEST optimize Windows XP startup?

Which of the following BEST optimizes hard disk drive performance?

A customers system boots with a black screen giving the error message Error Loading Operating System. Which of the following is the MOST likely cause of this problem?

A Windows XP system stops booting with the error message NTLDR is missing. Which of the following is the BEST resolution for this problem?

During boot, a technician gets the error message Windows could not start because of a computer disk hardware configuration problem. Which of the following is the MOST likely cause...

A technician would like to install a new primary SATA drive into a computer. Which of the following scenarios BEST describes the physical setup required for this task?

A user works daily with video production and needs portable storage which will allow them to transport their work back and forth from home. Taking the users storage and bandwidth r...

A user recently purchased an 802.11g-capable laptop, but reports their network connection speed is much slower than expected. The technician notes that while the users wireless sig...

A user reports they have forgotten their BIOS password and is unable to boot their system. Which of the following describes the BEST method to correct this problem?

A user reports that their computer will no longer boot and is displaying a non-system disk or disk error message. While troubleshooting the problem, the technician notices a scrapi...

A technician has removed spyware from a users computer. Which of the following commands would BEST verify that all system files are intact and in their original versions?

A user reports that they cannot access the Internet, but can access computers on the local network. Which of the following commands is BEST to use to isolate the problem?

A technician is determining the baseline system requirements for new computers that their company is going to purchase. Which of the following system utilities should the technicia...

A user reports the computer displays a bluescreen after running Windows Update. The stop message begins with, IRQL_NOT_LESS_OR_EQUAL. The user does not know which updates installed...

Which of the following BEST describes the general meaning of a warning in one of the Event Viewer logs?

Which of the following describes digital signatures of newly installed device drivers?

Which of the following actions creates a mount point?

Which of the following commands would provide a list of all local active TCP/IP connections?

A technician is waiting for a user to power on their PC to begin troubleshooting a problem. The computer name is PC1. Which of the following commands can the technician run that wi...

Which of the following commands will remove the read only, hidden, archive and system attributes from a file named test.doc?

A user reports that a PC boots to the error message Missing NTLDR. Which of the following problems could cause this error? (Select TWO).

Which of the following actions should a technician take when the Service Control Manager reports, one or more services failed to start? (Select TWO).

Which of the following boot options is used to troubleshoot physical memory issues?