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220-602 · Question #488

A user reports that their computer will no longer boot and is displaying a non-system disk or disk error message. While troubleshooting the problem, the technician notices a scraping noise within…

The correct answer is A. The internal hard drive has failed and needs to be replaced. See the full explanation below for the reasoning.

Question

A user reports that their computer will no longer boot and is displaying a non-system disk or disk error message. While troubleshooting the problem, the technician notices a scraping noise within the PC when it is powered on. Which of the following BEST describes the problem?

Options

  • AThe internal hard drive has failed and needs to be replaced.
  • BAntivirus software must be run in order to clean the system from infection.
  • CWindows must be reinstalled in order to reinitialize the hard drive.
  • DAn internal data cable is loose and needs to be re-secured to the hard drive.

How the community answered

(20 responses)
  • A
    70% (14)
  • B
    5% (1)
  • C
    15% (3)
  • D
    10% (2)

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