CompTIA
220-602 · Question #241
A user states that when the PC started this morning a bluescreen appeared before the desktop loaded and froze at the bluescreen. Which of the following should the technician do FIRST to troubleshoot…
The correct answer is D. Reboot selecting Last Known Good Configuration boot option. See the full explanation below for the reasoning.
Question
A user states that when the PC started this morning a bluescreen appeared before the desktop loaded and froze at the bluescreen. Which of the following should the technician do FIRST to troubleshoot the issue?
Options
- ADisable automatic restart on system failure.
- BReboot selecting safe mode and uninstall the last device driver installed.
- CReboot selecting safe mode and run scandisk.
- DReboot selecting Last Known Good Configuration boot option.
How the community answered
(27 responses)- A15% (4)
- B7% (2)
- C4% (1)
- D74% (20)
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