A technician repairs a computer that had been infected with a virus and spyware. When the customer comes to pick up the computer they ask for an account of what was done to the computer. Which of…

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Options

• AStop working on other tasks and explain to the customer in detail the process that was followed trying to avoid any industry terms or acronyms that are not commonly known
• BSit with the customer and list out everything that was done to the computer, be sure to include details such as the log of all files scanned, diagnostics on the hard drive, and list of items in the registry
• CExplain to the customer that it is not important what was done to the computer, but it is important that they modify their Internet use to avoid future virus infection
• DContinue working on the current task, but let the customer know that the details will be emailed to them later if they leave their email address

• A
  78% (29)
• B
  3% (1)
• C
  14% (5)
• D
  5% (2)

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