CompTIA
220-602 · Question #162
A customer reports they can no longer use the CD drive. While speaking with the customer, a good FIRST question to ask may be?
The correct answer is D. What has changed since they were last able to access the drive? See the full explanation below for the reasoning.
Question
A customer reports they can no longer use the CD drive. While speaking with the customer, a good FIRST question to ask may be?
Options
- AHave they loaded any new programs this week?
- BDid the customer log in with an Administrator account?
- CWere there any error messages during boot?
- DWhat has changed since they were last able to access the drive?
How the community answered
(22 responses)- A5% (1)
- B5% (1)
- C9% (2)
- D82% (18)
Community Discussion
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