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220-602 · Question #162

220-602 Question #162: Real Exam Question with Answer & Explanation

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Question

A customer reports they can no longer use the CD drive. While speaking with the customer, a good FIRST question to ask may be?

Options

  • AHave they loaded any new programs this week?
  • BDid the customer log in with an Administrator account?
  • CWere there any error messages during boot?
  • DWhat has changed since they were last able to access the drive?

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