CompTIA
220-602 · Question #190
A technician is on their last service call of the day. When arriving at the site, the technician needs to run disk defragmenter for the customer on their Windows XP laptop which will take a very…
The correct answer is A. Explain to the customer that the technician will return the next day to complete the service. See the full explanation below for the reasoning.
Question
A technician is on their last service call of the day. When arriving at the site, the technician needs to run disk defragmenter for the customer on their Windows XP laptop which will take a very long time to complete. Which of the following is the BEST way to handle the situation?
Options
- AExplain to the customer that the technician will return the next day to complete the service.
- BTell the customer that the technician does not have time to finish the task and that the customer should place another service call.
- CThe technician should take the computer home to run the task and bring it back the next day.
- DSetup a scheduled task and explain what the next steps should be to the customer.
How the community answered
(64 responses)- A83% (53)
- B11% (7)
- C5% (3)
- D2% (1)
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