220-1002 Exam Questions

A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the f...

A local administrator wants to perform updates on a user's Windows 8 1 workstation at regular intervals. Between the hours of 5:00 pm and 7:30 am the workstation is unused and peri...

A technician is dispatched to work on a computer that belonged to a recently terminated employee. The technician determines the system is hosting illegal software. Which of the fol...

When setting up new Windows PCs m a mixed network environment with Mac OS X, which of the following file system types would enable users to read and write data to USB flash drives...

A user's PC became infected with a virus after the user attempted to open what appeared to be an MP3 file. Which of the following folder options MOST likely led to this issue?

A user is experiencing a problem with print jobs getting stuck in the queue. The technician attempts to stop the print jobs but the printer is not responding via GUI from the works...

A technician is implementing multifactor authentication for a high-security organization Which of the following physical security technologies should the technician propose for imp...

A technician is installing a private PC in a public workspace. Which of the following password practices should the technician implement on the PC to secure network access?

Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server. Joe has verified he is connected...

A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop....

A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space wit...

Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims t...

Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?

A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The techn...

Ann a technician, operates a humanitarian relief business that often requires travel to harsh environments with a number of computers and equipment. An upcoming relief effort will...

As part of a regulatory compliance review, an organization determines it must migrate public cloud services, providing capabilities into the organizations datacenter. Which of the...

A technician installs new software on a customer's Windows 8 1 computer and is getting a missing DLL error. The technician verifies that the DLL file is located m the proper direct...

A technician is upgrading the OS of a home PC to Windows 7. The user wants to keep all the files and applications and does not want to do a clean install. The current version insta...

A technician is attempting to remove all data from a hard drive and make the data unrecoverable. Which of the following is MOST likely to accomplish this?

A user receives a call from someone who claims to be part of the IT department. The IT caller instructs the user to provide the IP address of the user's computer. Which of the foll...

Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?

A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call come...

A user's phone contains customer's PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing...

Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer's design? (Select two.)

A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician co...

A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license type should the technicia...

Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved...

The administrator needs to install Windows 8 on a workstation at a remote location. Which of the following will allow the administrator to accomplish the task with MINIMAL user int...

Which of the following types of security threats is used to attempt to learn a user's password?

An iOS phone can automatically back up data to which of the following?

A technician is troubleshooting a problem in which a user gets an error when trying to access the company web page using SSL. When checking with other users, the technician discove...

A security administrator is developing mobile device hardening standards to protect the confidentiality of data. As part of the baseline the administrator recommends implementing c...

A user contacts the help desk regarding a suspected malware infection. Which of the following actions should the help desk technician perform FIRST?

A technician is installing the latest OS on a user's system. The user wants all of the settings and file to remain intact during the installation. Which of the following upgrade me...

A team needs to deploy a temporary server room at a site to provide support during construction. Which of the following should they use at this site while setting up the server roo...

A computer becomes infected with malware, which manages to steal all credentials stored on the PC. The malware then uses elevated credentials to infect all other PCs at the site. M...

Which of the following technologies is used by malicious employees to obtain user passwords?

A technician is recycling PCs to be reused by a middle school. Which of the following methods is MOST appropriate for ensuring data has been removed from the PCs?

A network administrator has implemented a new group policy on a domain controller and wants a technician to verify the group policy is active on a desktop computer. Which of the fo...

Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned. Which of the following shou...

In which of the following file extension types would a user expect to see the command. "net use T:\ \server\files'?

A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on the server, the data backups are operational, and the weather has bee...

Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?

A SOHO customer has recently experienced a major hurricane. The customer has no backups and has lost all data and hardware associated with the company. The customer calls a contrac...

A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and atte...

A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panel utilities should the technician use?

A technician has identified malware on a user's system. Which of the following should the technician do NEXT according to malware removal best practices?

A user's Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician close...

A user reports that when opening a web browser, the initial page loads to a search engine the user does not recognize. When the user performs searches on the site, the results are...

A technician is in the process of upgrading Windows 8 to Windows 10. The technician needs to make sure all of the applications, user profiles, documents, and PST files are preserve...