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Exams220-1002Questions#149
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220-1002 · Question #149

220-1002 Question #149: Real Exam Question with Answer & Explanation

The correct answer is A: Task Manager. Since the problem returns the next day after closing apps, the culprit is likely a program that automatically starts with Windows. Task Manager's Startup tab (accessible via Ctrl+Shift+Esc → Startup) allows technicians to view and disable programs that launch at boot, preventing

Question

A user's Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem. Which of the following is a tool the technician can use to resolve the issue?

Options

  • ATask Manager
  • BMSTSC
  • CMSConfig
  • DPerfMon

Explanation

Since the problem returns the next day after closing apps, the culprit is likely a program that automatically starts with Windows. Task Manager's Startup tab (accessible via Ctrl+Shift+Esc → Startup) allows technicians to view and disable programs that launch at boot, preventing them from consuming CPU resources. MSTSC is Remote Desktop, which is irrelevant here. MSConfig also has a Startup tab but in modern Windows it redirects to Task Manager. PerfMon (Performance Monitor) is a diagnostic tool for logging and graphing performance metrics, not for disabling startup items. Task Manager is the most direct and practical tool to both identify and disable the offending startup process.

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A user's Windows laptop has become consistently slower over time.... | 220-1002 Q#149 Answer | NerdExam