A user reports that when opening a web browser, the initial page loads to a search engine the user does not recognize. When the user performs searches on the site, the results are often irrelevant…

Question

Options

• AReset the user's browser to default settings
• BDelete the user's cached images, temporary files, and cookies
• CReboot the user's computer and install a secondary antivirus
• DConvince the user to use a different web browser that is currently unaffected
• EDownload the update to the user's web browser of choice
• FRemove any unapproved applications from the user's startup items

• A
  68% (13)
• B
  16% (3)
• D
  5% (1)
• E
  11% (2)

Explanation

This scenario describes a classic browser hijacker infection. Resetting the browser to default settings (A) restores the original homepage, search engine, and removes malicious extensions that redirect traffic and generate pop-ups. Removing unapproved applications from startup items (F) eliminates the persistent mechanism that keeps reapplying the hijack after reboots or browser restarts. Simply deleting cookies/cache (B) does not remove the hijacker. Installing a secondary antivirus (C) is not a recommended best practice and can cause conflicts. Switching browsers (D) is a workaround, not a fix. Updating the browser (E) may help with vulnerabilities but does not remove an active hijacker.

No community discussion yet for this question.