220-1002 Exam Questions

Joe an employee installs his own version of software on a company-issued laptop and uses the software for corporate work. A technician is alerted to the change and uninstalls the a...

Which of the following physical security measures would inexpensively prevent the theft of a computer within an office budding? (Select TWO)

Over the years a user has been accidentally creating copies of folders in a personal drive and as a result, there are now hundreds of "copy of copy" folders dotted throughout the d...

A technician is attempting to create a hidden administrative share Administrative shares can be created by using which of the following symbols after the drive letter or share name...

A user has reported sluggish performance to the help desk. A technician determines the user has been installing applications for entertainment and one of them might be slowing down...

An electrical fire starts in a PC on a crowded sales floor of an office building. Which of the following is the BEST way to extinguish the fire and keep all personnel safe?

A user needs assistance setting up auto-sync on a Windows 8 phone. Which of the following tools is MOST appropriate for this scenario?

Which of the following is MOST likely a server with an associated MX record?

A user wants to ensure important documents are protected from accidental deletion, system malfunctions, and malicious activity. Which of the following features should the user impl...

A user look pictures of a vacation using a new Android smartphone Family and friends inform the user that some of the pictures have made the local news. Which of the following clou...

A user has installed a new application. After installing the application another application stops functioning and displays a missing DLL message. After determining which DLL has b...

A customer calls the help desk to report an intermittent dim display on a recently purchased laptop that is used while traveling. The display appears to function properly white the...

A user brings a personal laptop to the help desk and states that a clicking sound occurs when the laptop is turned on. After troubleshooting the issue, the technician concludes the...

A technician is upgrading hard drives on several workstations however the office would like to convert the old SATA drives into external drives for additional storage. Which of the...

A technician is configuring a SOHO network of several Windows 7 PCs for a customer. The customer wants to easily share media and printers between all the PCs. Which of the followin...

A user has been receiving reply emails from many contacts but the content of the emails is not familiar and the user did not send the original messages. The user calls the help des...

An accountant calls the IT administrator for assistance with a suspicious empty folder named "stuff." The administrator determines the folder needs to be removed via the command-li...

A technician receives an end user's computer that displays erratic behavior upon startup. When the technician starts the computer performance is reduced. A window appears on the sc...

A company wants to streamline the remote deployment of desktop and laptop computers. Which of the following should the technician implement if the primary goal is to ensure the ins...

By default which of the following permissions will take precedence over any other assigned permission on a mapped network drive?

Which of the following is MOST likely to appear on the display during a Mac OS X crash?

A technician needs to load several new computers with the company's customized OS configuration. The technician asks if the systems can be PXE booted. To save the most time which o...

A technician has installed a server in a SOHO that is m a public area. The office manager wants to ensure only authorized users can access the console. The technician explains that...

A technician needs to disable System Restore prior to a virus cleaning. Which of the following system settings has the System Restore options?

A technician is called in to look at a computer that was infected with a rootkit. The technician determines the infection cannot be cleaned. The technician needs to reinstall the c...

The IT department is implementing three-factor authentication for traveling users who connect to the network via VPN. Which of the following BEST addresses this request?

A technician is installing new equipment in a server room and notices two data racks and a water sprinkler. Which of the following should the technician recommend as a best practic...

Which of the following steps should a technician take to ensure an outside entity cannot introduce malware to the firmware on the router'?

A company located in a metropolitan area is surrounded by different public businesses (e g., coffee shops library). The security team is concerned that unauthorized neighboring cus...

Which of the following user groups had default administrative permissions in previous versions of Windows, but now has no default user rights in Windows 7 and above?

A user wishes to install applications on a mobile phone via .apk files loaded on a MicroSD card, rather than downloading them from the factory installed app store. This practice is...

A Chief Executive Officer (CEO) needs to back up a Macintosh desktop so all notes are completely secured Which of the following applications should the CEO use to accomplish this?

A technician has replaced several corporate human resources computers and is asked to ensure the information on the drives cannot be retrieved. Which of the following destruction m...

Which of the following partition types would be used to create partitions GREATER than 2TB to support the installation of the Windows OS?

An analyst needs to identify the volumes configured for a workstation being deployed for a new user. Which of the following OS tools provides a graphical representation of volumes...

A Windows user reports that at system startup and when certain programs are launched a computer displays a message that says several .dll files are missing. Which of the following...

A user reports an issue with an Internet browser. The browser will not allow certain web pages to be viewed and instead forwards the user to a site requesting personal information....

A technician is servicing a workstation that needs a hard drive replacement. To protect the workstation, which of the following should the technician use?

Ann, a smartphone user receives an in-app notification that her third party note taking app has an update that requires additional permissions. The update requires access to connec...

A technician identifies a problem on a user's PC. Which of the following is the NEXT step the technician should take when following the troubleshooting methodology?

A network technician is setting up a secure WAP for a small office. The owner insists on using the best security available. Which of the following techniques would BEST protect thi...

A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application. Whenever they attempt to la...

A technician is working on a Windows 10 PC that is running slowly. Which of the following commands should the technician use to correct this issue? (Select two.)

An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Select two.)

A company has hired a new IT firm to manage its network switches and routers. The firm is geographically separated from the company and will need to able to securely access the dev...

A small office's wireless network was compromised recently by an attacker who brute forced a PIN to gain access. The attacker then modified the DNS settings on the router and sprea...

A client wants a technician to create a PC naming convention that will make the client's PCs easier to track and identify while in use. Which of the following naming convention for...

Which of the following provide the BEST security for a server room? (Select two.)

Which of the following threats uses personalized information in an attempt at obtaining information?

A technician receives an invalid certificate error when visiting a website with port 443 enabled. Other computers on the same LAN do not exhibit this symptom. Which of the followin...