A technician identifies a problem on a user's PC. Which of the following is the NEXT step the technician should take when following the troubleshooting methodology?

Question

Options

• AEstablish a plan of action
• BDocument the findings
• CVerify full system functionality
• DEstablish a theory of probable cause

• B
  5% (1)
• C
  5% (1)
• D
  90% (18)

Explanation

CompTIA's six-step troubleshooting methodology proceeds as: (1) Identify the problem, (2) Establish a theory of probable cause, (3) Test the theory, (4) Establish a plan of action, (5) Implement the solution and verify full functionality, (6) Document findings and outcomes. The question states the technician has already identified the problem (step 1), so the immediate next step is D - establish a theory of probable cause. Establishing a plan of action (A) comes only after the theory is tested and confirmed. Documenting findings (B) is the final step. Verifying system functionality (C) follows successful implementation.

No community discussion yet for this question.