CompTIA
220-1002 · Question #63
220-1002 Question #63: Real Exam Question with Answer & Explanation
Sign in or unlock 220-1002 to reveal the answer and full explanation for question #63. The question stem and answer options stay visible for context.
Question
A user brings a personal laptop to the help desk and states that a clicking sound occurs when the laptop is turned on. After troubleshooting the issue, the technician concludes the hard drive needs to be replaced. The help desk does not replace any hardware on personal devices. Which of the following is the NEXT step the technician should follow?
Options
- ADismiss the user's issue and move to the next user
- BOffer a different repair option to the user
- CReplace the hard drive and inform the user
- DAsk concise close-ended questions
Unlock 220-1002 to see the answer
You've previewed enough free 220-1002 questions. Unlock 220-1002 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.