A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application. Whenever they attempt to launch the…

The correct answer is D. Update the OS of the smartphones. When two users with identical device models experience the same application failure simultaneously, the issue is systemic rather than user-specific. This pattern strongly suggests an OS-level compatibility problem - for example, a recent OS update that broke API compatibility…

Mobile devices

Question

A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application. Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?

Options

AReinstall the application
BRoll back the application to the earlier version
CClear the application cache
DUpdate the OS of the smartphones

How the community answered

(44 responses)

A
7% (3)
B
16% (7)
C
5% (2)
D
73% (32)

Explanation

When two users with identical device models experience the same application failure simultaneously, the issue is systemic rather than user-specific. This pattern strongly suggests an OS-level compatibility problem - for example, a recent OS update that broke API compatibility with the app, or an OS version requirement the app now enforces. Updating the OS addresses the underlying environmental cause. Clearing cache (C) and reinstalling the app (A) address user-specific data corruption and would only be appropriate if the issue were isolated to one device. Rolling back the app (B) assumes the app itself introduced the regression, not the OS environment.

Topics

#Android#app troubleshooting#OS update#application crash

Community Discussion

No community discussion yet for this question.

Full 220-1002 Practice