Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned. Which of the following should the technician…

The correct answer is A. End-user education. The CompTIA A+ malware removal process includes a final step of educating the end user. If symptoms returned after a successful removal, the most likely cause is that the user repeated the behavior that caused the original infection (e.g., clicking malicious links, downloading…

Hardware and network troubleshooting

Question

Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned. Which of the following should the technician have covered previously as part of the original repair?

Options

AEnd-user education
BPre-installation environment cleaning
CDisabling of System Restore
DInfected system quarantine

How the community answered

(38 responses)

A
82% (31)
B
5% (2)
C
3% (1)
D
11% (4)

Explanation

The CompTIA A+ malware removal process includes a final step of educating the end user. If symptoms returned after a successful removal, the most likely cause is that the user repeated the behavior that caused the original infection (e.g., clicking malicious links, downloading unsafe software). End-user education (A) is the step the technician neglected. Disabling System Restore (C) is done during the removal process itself, not after. Quarantine (D) should have already occurred. Pre-installation environment cleaning (B) is not a standard step in this context. Teaching users safe computing habits is the preventive measure that stops reinfection.

Topics

#virus removal#end-user education#security best practices#malware recurrence

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