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220-1002 · Question #106

A user is experiencing a problem with print jobs getting stuck in the queue. The technician attempts to stop the print jobs but the printer is not responding via GUI from the workstation. The…

The correct answer is C. net stop spooler E. net start spooler. When print jobs are stuck and the spooler is unresponsive, the technician must stop and restart the Print Spooler service on the print server using net stop and net start commands.

Hardware and network troubleshooting

Question

A user is experiencing a problem with print jobs getting stuck in the queue. The technician attempts to stop the print jobs but the printer is not responding via GUI from the workstation. The printer was added via the company print server earlier in the day and is the only printer installed. Which of the following command line tools should the technician use on the print server'? (Select TWO)

Options

  • Anet stop server
  • Btaskkill /s
  • Cnet stop spooler
  • Dtasklist /s
  • Enet start spooler
  • Fnet start server

How the community answered

(26 responses)
  • A
    4% (1)
  • B
    8% (2)
  • C
    73% (19)
  • D
    4% (1)
  • F
    12% (3)

Why each option

When print jobs are stuck and the spooler is unresponsive, the technician must stop and restart the Print Spooler service on the print server using net stop and net start commands.

Anet stop server

net stop server stops the Server service (file and printer sharing), which would disrupt all network shares on the server rather than targeting the print spooler specifically.

Btaskkill /s

taskkill /s is used to terminate a process on a remote system by name or PID, but it does not clear the spooler queue or restart the service needed to restore print functionality.

Cnet stop spoolerCorrect

net stop spooler halts the Windows Print Spooler service (spoolsv.exe) on the print server, which clears the stuck queue and releases locked spool files that the GUI could not clear remotely.

Dtasklist /s

tasklist /s lists running processes on a remote system and is a read-only diagnostic tool that cannot stop or restart the spooler service.

Enet start spoolerCorrect

net start spooler restarts the Print Spooler service after it has been stopped, restoring print functionality and allowing new jobs to be processed normally.

Fnet start server

net start server starts the Server service for file and printer sharing, which is unrelated to restarting the Print Spooler service that manages print queues.

Concept tested: Restarting Windows Print Spooler via CLI

Source: https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/net-start

Topics

#print spooler#net commands#print server#command line

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