PGMP · Question #43
You are the program manager for your organization and you're dealing with several issues about the materials used in the program. Right now, the issues have been assigned to issue owners for resolutio
The correct answer is B. Record the issues in the issue register.. Even after issues are assigned to owners for resolution, the program manager retains responsibility for tracking and documenting them. Recording issues in the issue register provides a centralized log that captures the issue description, owner, due date, and status. This allows t
Question
You are the program manager for your organization and you're dealing with several issues about the materials used in the program. Right now, the issues have been assigned to issue owners for resolution in ten days. In the interim, what should you do with the issues?
Options
- ANothing - the issue owners will manage all concerns with the issues.
- BRecord the issues in the issue register.
- CCommunicate the issue status with the program sponsor.
- DDocument the issues in the risk register.
How the community answered
(51 responses)- A2% (1)
- B90% (46)
- C2% (1)
- D6% (3)
Explanation
Even after issues are assigned to owners for resolution, the program manager retains responsibility for tracking and documenting them. Recording issues in the issue register provides a centralized log that captures the issue description, owner, due date, and status. This allows the program manager to monitor progress and take escalation action if needed. Option A is incorrect because handing off an issue does not mean the PM abdications oversight. Option C (communicating with the sponsor) may be appropriate for high-severity issues but is not the baseline action for all issues. Option D is wrong because issues are distinct from risks - risks are potential future events, while issues are problems that have already occurred.
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